HOST - Sorella by Giada Full-time

Hollywood Casino Aurora; Aurora (IL); On-site; USD 17,047 - 24,280; Part time

Job summary

Hollywood Casino Aurora is looking for a Host to provide top-notch guest services at their new dining experience, Sorella by Giada. You will greet guests, manage reservations, and ensure a pleasant dining atmosphere.

The ideal candidate has excellent interpersonal skills and a flexible schedule, with a starting salary of $15.00 per hour based on experience. Join us for an exciting opportunity to work in a fine dining environment!

Qualifications

• Previous host or guest service experience preferred.
• Comfortable managing high-profile or VIP clientele.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Greet all guests warmly and professionally upon arrival.
• Manage reservations and waitlists using reservation platforms.
• Coordinate seating to ensure balanced service flow.

Skills

Interpersonal skills

Communication skills

Multitasking

Education

High school diploma or equivalent

Job description

Sorella by Giada will partner with Celebrity Chef Giada De Laurentiis at our new land‑based Hollywood Casino in Aurora. The new dining experience brings De Laurentiis’ signature fusion of classic Italian cuisine and modern California influence to the Chicagoland region.

Summary

• Greet all guests warmly and professionally upon arrival
• Manage reservations and waitlists using reservation platforms (e.g., OpenTable or similar systems)
• Coordinate seating to ensure balanced service flow and optimal table turns
• Accurately estimate wait times and communicate updates to guests
• Escort guests to tables and provide menus
• Maintain cleanliness and organization of host stand and lobby area
• Answer phones and respond to guest inquiries
• Manage large parties and VIP guests with professionalism and discretion
• Communicate effectively with management, servers, and kitchen staff
• Assist with coat check, special accommodations, and guest requests
• Monitor dining room capacity and adhere to fire and safety regulations
• Support team members during peak business periods

Bring us your best

• High school diploma or equivalent preferred
• Previous host or guest service experience preferred (fine dining or high‑volume restaurant experience a plus)
• Strong interpersonal and communication skills
• Professional appearance and demeanor
• Ability to multitask in a fast‑paced environment
• Comfortable managing high‑profile or VIP clientele
• Flexible schedule including nights, weekends, and holidays

Equal Opportunity Employer

We are an equal opportunity employer.

Starting Salary

Starting at $15.00 per hour, based on experience.