Host / Service Assistant

Cooper's Hawk Winery; Naples, Northern (FL, KY); Hybrid; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Dining discount

Wine discount

Medical insurance

401k with match

Paid time off

Flexible schedules

Early pay access

Wellness support

Wine education

Career growth

Job summary

Cooper’s Hawk Winery is seeking Host Service Assistants to greet guests, seat them, run food, and reset tables, ensuring a smooth dining experience at every shift.

Join a team focused on hospitality, attention to detail, and teamwork, with opportunities for growth and employee discounts on food, wine, and events.

Qualifications

• Minimum 18 years of age.
• Passion for hospitality and creating unforgettable experiences.
• Comfort in a fast-paced environment with strong multitasking.
• Ability to lift up to 40 pounds and stand for extended periods.
• Willingness to work weekends and holidays.
• Team spirit and clear communication.
• Ability to read, write, and understand English.

Responsibilities

• Greet guests with energy and enthusiasm from the first interaction.
• Answer guest calls and handle reservations with polished etiquette.
• Follow daily checklists and prepare your area for a smooth shift.
• Maintain a professional image by adhering to appearance guidelines.
• Keep track of table flow and dining room pacing to ensure a great guest experience.
• Reset tables and bar tops quickly to start guests right.
• Assist with running food, carryout orders, and supporting service flow.
• Communicate with Lead Hosts, Servers, Bartenders and Team Members to keep service moving.

Skills

Hospitality

Customer service

Multitasking

Teamwork

Communication

English proficiency

Job description

At Cooper’s Hawk, our Host Service Assistants help create memorable guest moments from greeting and seating guests to running food to resetting tables, you will be part of the team that keeps the experience moving smoothly. Every shift is an opportunity to deliver uncompromising hospitality through attention to detail, teamwork, and care for every guest and every dish.

What You Will Get

• 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
• Monthly Wine Tastings for Two
• Medical, Dental, Vision, and Telehealth
• 401k with Company Match
• Paid Time Off and Flexible Schedules
• Early Pay Access
• Wellness and Mental Health Support
• Wine and Culinary Education
• Career Growth Flight Plan
• Team Member Rewards, Milestone Recognition, and Referral Bonuses

How You Will Succeed

Show Up Ready: Come Prepared, stay sharp, and start strong.

• Greet guests with energy and enthusiasm from the very first interaction
• Demonstrate professionalism and hospitality using polished phone etiquette when answering guest calls and handling reservations.
• Follow daily checklists and prepare your area for a smooth shift
• Maintain a professional image at all times by adhering to all appearance and behavior guidelines

Own What You See: Take Responsibility, jump in, and do what needs to be done.

• Keep track of table flow and dining room pacing to deliver an excellent guest experience
• Reset tables and bar tops quickly so every guest starts fresh
• Assist with running food, carryout orders, clearing dishes, pre-bussing tables and supporting the flow of service
• Help with restocking, light cleaning, and little details that make a big difference

Stay in Sync: Communicate often, move with your team, and keep service flowing.

• Communicate constantly with Lead Hosts, Servers, Bartenders and Team Members to keep service moving seamlessly

Make It Personal: Be genuine, listen well, and tailor each experience.

• Answer questions about food, wine, and experiences with warmth and knowledge
• Share insights about our Barrel Reserve wine during each escort to the table
• Add a Touch: Go beyond the expected to create memorable moments.
• Support the overall guest experience in every area of the restaurant.

What You Will Bring

• At least 18 years of age
• A genuine love for hospitality and a desire to create unforgettable experiences
• Comfort in a fast-paced environment with strong multitasking skills
• Ability to lift up to 40 pounds and stand for extended periods
• Willingness to work weekends and holidays
• Team spirit and clear communication
• Ability to read, write, and understand English

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.