Host/Server Assistant

Out West Restaurant Group; Palm Desert (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Growth opportunities

Team culture

Holiday closures

Meal discounts

Employee Assistance Program

Largest franchisee

Job summary

Out West Restaurant Group, the largest franchisee of Outback Steakhouse, seeks a Server's Assistant in Palm Desert, CA to welcome guests, seat diners, and support servers in a busy dining room.

You will thrive in a team-focused, hospitality-driven culture with benefits such as health coverage eligibility, meal discounts, and growth opportunities through our advancement programs. Join us to help deliver memorable guest experiences.

Qualifications

• Provide friendly and efficient guest service with a smile.
• Maintain a welcoming dining environment and assist guests as needed.
• Collaborate with team to ensure smooth operations and guest satisfaction.
• Handle multiple tasks in a fast-paced setting.
• Communicate clearly with guests and staff to deliver outstanding service.

Responsibilities

• Greets guests and seats them in dining and bar areas, ensuring smooth handoff to service staff.
• Assist servers and bussing, clearing and resetting tables as needed.
• Maintain cleanliness and safety standards in dining areas.
• Promote menu items and upsell where appropriate to enhance guest experience.

Skills

Customer service

Guest interaction

Teamwork

Multitasking

Communication

Tools

POS Systems

Cash Handling

Technology systems

Job description

Job Description

This is an Hourly and Non-Exempt position.

Join the Fun, Stay for the Career!

Benefits

• Comprehensive health insurance (medical, dental, vision) for employees eligible under ACA measurement rules.
• Employees accrue and may use paid sick leave in accordance with California law and applicable local city or county ordinances.

Extras

• Growth Opportunities! Training and advancement opportunities may be available for qualified candidates, including our Shift Leader program with extensive on the job training.
• Hospitable culture that recognizes hard work, effort, perseverance, and leadership.
• Closed Thanksgiving & Christmas Day so our team can enjoy time with family & friends.
• Different scheduling options to support our team and ensure excellent service for our guests. Tasty perks: Meal discounts.
• Company sponsored Employee Assistance Program (EAP).
• We are the largest franchisee of Outback Steakhouse.
• Plenty of future possibilities to advance in your career!

Responsibilities

• Makes memorable first and last impressions with a smile.
• Greets incoming and departing Guests in a welcoming manner. Seats guests in the dining and bar areas, while ensuring a smooth handoff to service staff.
• Coordinates wait, and seats Guests with a sense of urgency.
• Always smiles and has genuine conversations with Guests.
• Demonstrates teamwork by supporting all areas of the restaurant as business needs arise. Teamwork is essential and expected of all Outbackers.
• Commitment to food safety, cleanliness, job safety and sanitation standards.
• Busses tables, delivers food and supports the dining room, while ensuring every opportunity to WOW our guests is fulfilled. Teamwork is essential and expected of all Outbackers.
• Will have a general knowledge of the food and drink menu and be able to recommend and upsell products.
• Answers the phone in a prompt and professional manner and directs calls.
• Leads the lobby experience for each Guest, following Outback hospitality standards.
• As a Servers Assistant, you will be assisting guests and supporting Servers by serving food and beverages, clearing and resetting tables, and ensuring a clean, welcoming dining environment.

Requirements

• Ability to lift, carry or move up to 30 lbs.
• Able to work in hot and cold environments.
• Ability to walk and stand for extended periods of time, up to 8 hours per shift.
• Frequent bending, reaching, kneeling, squatting and stooping.
• Manual dexterity to handle glassware, utensils and technology systems.
• Ability to move quickly in a fast-paced environment.
• Visual ability to include distance, close, color, depth and peripheral. Also, the ability to adjust focus as needed. The role involves working in areas with low or dim lighting.
• Ability to perform essential functions of the job with or without reasonable accommodation.
• For all California based positions: Responsible Beverage Service Certifications Required (can be completed during training, and up to 60 days after start date).

The Company provides reasonable accommodation as required by law and does not retaliate against employees for exercising their rights under California law, including protected leave, disability accommodations, or wage and hour rights.

The Company is committed to pay equality and fully complies with the California Equal Pay Act.

The Company complies with all applicable California wage and hour laws, including minimum wage, overtime, meal periods, rest breaks, reporting time pay, and split shift pay.

All newly hired employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). You can view the E-Verify Participation and Right to Work poster at https://www.outwestrg.com/e-verify

California applicants have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) outlined in our applicant privacy notice along with our data practices.

This posting does not create a contract of employment. Employment with the company is at-will and may be terminated at any time by either party, with or without cause or notice, subject to applicable law.

About Us

We are Out West Restaurant Group, the largest franchisee of Outback Steakhouse in the United States. Outback Steakhouse is an Australian theme restaurant that opened in March of 1988. At Outback Steakhouse we take food seriously, without forgetting the fun, and we are proud to do things uniquely and strive to positively impact the lives of our people we call “Outbackers”. We believe if you treat people “Just Right” then success is sure to follow. It’s a culture of respect and camaraderie that breeds enthusiasm. We start by indulging each customer like a guest in our own home. We continue by committing to the success of each and every Outbacker to be trained to the best of their ability.

Out West Restaurant Group is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age disability, or any other protected status. All employment decisions at Outback are based on business needs, job requirements and individual qualifications without regard to any characteristics protected by both federal and state laws.

We are committed to fairness, respect, and opportunity for all employees.

Monitor 200 Award:

Ranked in Top 50 Franchisees in the U.S., 4 years in a row.

International Franchise Association’s Franchisee of the Year:

Award 2022, for Exemplifying Excellence in Local Community Service.

Proud contributor to non-profit organizations, California Care and CORE.

We are continually seeking great talent, and applications are accepted on an ongoing basis.