Host - Post Malone's, Nashville Nashville, TN

Kaizen Lab Inc.; Nashville (TN); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hospitality establishment in Nashville is seeking a Host/Hostess to ensure a welcoming atmosphere for guests. This role involves greeting guests, managing waitlists, and collaborating with servers to elevate customer experiences. The ideal candidate will have experience in customer service and a positive, approachable demeanor. Flexibility in scheduling and the ability to handle guest interactions are essential.

Qualifications

• 18+ years of age.
• Minimum of 6 months in restaurant or host-related positions preferred.
• Minimum of 6 months of customer service experience preferred.

Responsibilities

• Greet incoming and departing guests warmly.
• Inform guests of current promotions and who will be serving them.
• Assist servers by informing them of patron needs.

Skills

Customer Service

Communication

Positive Attitude

Education

High School Diploma or equivalent

Job description

POSITION SUMMARY:A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greet guests upon arrival, informs guests of their wait time, monitors a waiting list, shows guests to their table and bids guests farewell as they leave. A Host/Hostess must be able to carry natural conversation with guests and present the best first impression of the Company. The goal is to accelerate our business development by providing customers with a memorable experience.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

- Greet incoming and departing guests warmly with a genuine smile and eye contact.

- Inform guests of current promotions & who will be serving them.

- Be alert and observant in the dining room to assist servers by informing them of patron needs.

- Collaborate with servers, food runners, and bar staff to support best in class service.

- Ability to access and operate business applications for communication with fellow team members (i.e. email, chat/text messaging)

- Work with complaints or problems with a positive attitude.

- Promote loyalty from customers.

- Maintain a tidy and clean entry and greeting area.

EDUCATION/REQUIREMENTS:

- High School Diploma or equivalent preferred.

- 18+ years of age

- Minimum of 6 months in restaurant and/or host related positions preferred

- Minimum of 6 months of experience in customer service preferred

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

- Involves constant public contact.

- Hours may be part-time (less than 30 hours per week)

- Schedule could exceed 30 hours per week and may include overtime when approved by management.

- Work varied shifts to include days, nights, weekends and holidays.

TC Restaurant Group is an Equal Opportunity Employer.