Host - Players Club

Bally's; Rock Island (IL); On-site; Full time

Job summary

Bally's is seeking a Players Club Host to enhance guest experiences through exceptional service and promote membership benefits. The role involves greeting guests, managing customer relations, and assisting with promotions in a fast-paced environment. Join a leading entertainment company and be part of a dynamic team dedicated to creating memorable experiences.

Benefits

Competitive Salary with annual performance bonus

Comprehensive health coverage plan

401(K)/ Company Match

Employee Stock Purchase Plan

Childcare discounts

Qualifications

• Must be 21 years of age or older.
• Must have a high school diploma or equivalent.
• Excellent written and verbal communications skills.

Responsibilities

• Promote exceptional customer service and membership into the Players Club.
• Assist in greeting guests and maintaining daily procedures.
• Resolve player complaints and ensure departmental policies are followed.

Skills

Public Relations

Customer Service

Communication

Education

High School Diploma

Tools

Microsoft Suite

Job description

About Bally’s:

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

Job Summary:

As a Players Club Host at Bally's, you will support the Company’s Marketing department, including but not limited to, Direct Mail, Promotions, Events and Call Center. This position's starting wage is $15.

Essential Functions:

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Responsible for assisting in greeting all guests
• Responsible for promoting exceptional customer service
• Responsible for promoting membership into the Players Club, as well as implementation of all promotions as they relate to the Players Club
• Responsible for educating guests on the Players Club member benefits.
• Responsible for maintaining daily procedures regarding Players Club members which includes, discerning appropriate identification, filing and record keeping
• Issues complimentary amenities consistent with customer’s activity
• Responsible for direct mail inquiries to include updating customer account information and related duties
• Assists in the responsibility of tracking and reporting of coupons and incentives
• Ability to resolve player complaints and problems with tact and creativity
• Assists with the overall daily operations of the Players Club department
• Ensure all departmental and company policies, procedures and Internal Controls are followed
• Perform other duties as assigned

Qualifications:

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must have a high school diploma or equivalent
• Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations
• Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems
• High-level public relations and customer service skills are required
• Excellent written and verbal communications skills are required
• Must have a working knowledge of table games and slot machines
• Must be able to work weekends, weeknights, and holidays

Physical Demands:

• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Occasionally lift and or move up to 30 pounds

Work Environment:

The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.

What’s in it for you:

• Competitive Salary with annual performance bonus
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Employee Stock Purchase Plan
• Access Perks and Childcare discounts

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

***Pass a company background investigation***

***Must be 21 years of age***

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.