Host Person IHOP

San Luis Resort, Spa and Conference Center; Galveston (TX); On-site; Full time

Job summary

Join a leading hospitality resort as a Host Person at IHOP. You'll be the first point of contact for guests, ensuring exceptional service and a positive dining experience. Responsibilities include greeting guests, managing inquiries, and assisting with orders. The role requires strong interpersonal skills and the ability to multitask in a dynamic environment. Enjoy a respectful workplace with opportunities for advancement and various benefits.

Benefits

Paid Time Off

401K

Employee discounts on dining

Opportunities for advancement

Respectful work environment valuing diversity

Community volunteer opportunities

Qualifications

• Preferred: 1 year of restaurant experience.
• Ability to read, write in English, and handle math calculations.

Responsibilities

• Greet and welcome guests with a genuine smile.
• Engage with guests and anticipate their needs.
• Handle guest complaints professionally.

Skills

Organizational skills

Interpersonal skills

Communication skills

Positive attitude

Multitasking

Job description

Job Title: Host Person IHOP

Join us at San Luis Resort, Spa and Conference Center as a Host Person IHOP.

Posted 1 day ago. Be among the first 25 applicants.

Overview

A Host is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is positive.

Responsibilities

• Greet and welcome guests with a genuine smile and positive attitude.
• Engage with guests, anticipate their needs, and respond promptly to inquiries or concerns.
• Maintain knowledge of the menu, specials, and promotions to provide accurate information.
• Handle guest complaints professionally or escalate to management when necessary.
• Assist with running food, delivering, and refilling drinks.
• Guide guests to their tables and present menus.
• Take to-go orders over the phone and in person.
• Engage with guests to ensure satisfaction with food and service.
• Refill drinks and clear plates during the dining experience.
• Provide highchairs and other requested items.
• Comply with all federal and state laws, including FLSA tip regulations.

Qualifications

• Preferred: 1 year of restaurant experience.
• Organizational skills.
• Exceptional interpersonal and communication skills.
• Positive attitude.
• Ability to work well in a team environment.
• Ability to multitask.
• Availability on weekdays, weekends, nights, mornings, and holidays.
• Ability to read, write in English, and handle math calculations.

What We Offer

• Multiple benefit plans.
• Paid Time Off.
• 401K.
• Opportunities for advancement.
• Respectful work environment valuing diversity.
• Employee discounts on dining, retail, amusements, and hotels.
• Community volunteer opportunities.

Additional Information

This overview is not exhaustive. For full responsibilities, skills, and requirements, contact our Human Resources department.

Salary Range: USD $10.00 per hour.

Employment Details

• Seniority level: Not Applicable
• Type: Full-time
• Industry: Hospitality

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