Host - Milk & Honey Waldorf

Thompson Hospitality; Waldorf (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a friendly and organized Host/Hostess to join their vibrant team. In this role, you will be the first point of contact for guests, ensuring they feel welcomed and valued from the moment they arrive. Your exceptional customer service skills will shine as you manage seating arrangements and coordinate with the waitstaff to create a seamless dining experience. This position offers a dynamic work environment where you can thrive and grow, making a lasting impression on guests while being part of a company dedicated to community and diversity. If you are passionate about hospitality and looking to make a difference, this opportunity is perfect for you.

Benefits

Health/Dental/Vision

Paid Time Off

401(k), matched up to 4%

Short and Long Term Disability

Tuition Reimbursement

Employee Referral Program

Pet Insurance

Discounts on Hotels, Travel, Tickets, Restaurants

Qualifications

• Exceptional customer service skills and a warm demeanor are essential.
• Ability to work flexible shifts and stand for long periods.

Responsibilities

• Greet guests warmly and manage seating arrangements effectively.
• Provide information about the menu and specials to enhance guest experience.
• Collaborate with waitstaff to ensure smooth transitions and guest satisfaction.

Skills

Customer Service

Multitasking

Communication Skills

Ability to Work Under Pressure

Organizational Skills

Education

High School Diploma or Equivalent

Job description

Overview

Are you a people person with a warm and welcoming demeanor? Join our team at Milk and Honey, a vibrant New Orleans themed Southern Brunch destination. As a Host/Hostess, you'll be the face of our establishment, greeting guests with genuine hospitality and ensuring a smooth and enjoyable dining experience from the moment they walk through our doors. Your friendly nature and exceptional customer service skills will set the tone for our guests' visit, as you expertly manage seating arrangements and coordinate with the waitstaff. Bring your charm and organizational skills to Milk and Honey, where you'll play a vital role in creating a welcoming atmosphere and leaving a lasting impression on our valued guests.

Competitive Benefits:

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short and Long Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school

Responsibilities

• Creating a memorable first impression by warmly welcoming guests with a radiant smile and genuine enthusiasm.
• Managing the flow of the restaurant, expertly coordinating seating arrangements to ensure a seamless and enjoyable dining experience.
• Engaging guests with your exceptional communication skills, providing them with helpful information about our menu and specials.
• Mastering the art of multitasking as you gracefully handle guest inquiries, phone calls, and reservation bookings with efficiency and poise.
• Collaborating with the waitstaff to ensure timely seating and smooth transitions between guests, optimizing our restaurant's efficiency and guest satisfaction.
• Embracing the role of an ambassador of hospitality, ensuring that each guest feels valued and receives personalized attention throughout their visit.

Qualifications

• Able to work calmly and effectively under pressure
• High school diploma (or equivalent) preferred
• Able to work flexible shifts and schedules, inclusive of weekends, and all holidays
• Able to stand and walk for up to 10 hours per day
• High energy and stamina. Able to work within a fast-paced, highly mobile environment

Who We Are:

Milk & Honey is a New Orleans themed Southern Brunch that features Award Winning Shrimp & Grits, Chicken & Waffles, Rum Chata French Toast and specializes in other slow cooked mouth-watering favorites. No matter the type of experience you are looking for, we have the dish for you. Join us for brunch with friends, lovers, family and everyone in between. Carry out available at all locations.

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast-growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:

• Purpose
  • Give back to our communities
  • Celebrate diversity
• People
  • Do the right thing
  • Treat people the way you want to be treated
  • Always do your best
  • Be accountable for our actions
• Performance
  • Serve the highest quality food
  • Provide world-class service
  • Maintain flexibility to better serve our clients

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.