Host Mattisons City Grille

Paradies Na; Sarasota (FL); On-site; USD 25,000 - 32,000; Full time

Job summary

Paradies Na in Sarasota, FL is seeking a guest-focused host to greet guests, manage seating with proper server rotation, and assist servers and food runners as needed. You will work with Front of House staff, answer guest questions using menu knowledge, and handle to-go orders quickly in the POS system with accurate cash handling.

We value a friendly, professional demeanor, the ability to work in a high-energy environment, and strong English communication.

Qualifications

• High School diploma or GED is required.
• Food & beverage experience in a full-service setting is preferred but not required.
• Ability to work in a high energy and demanding environment.
• Excellent communication in English.

Responsibilities

• Greet guests warmly and engage in a professional manner.
• Coordinate seating with Front of House staff.
• Seat guests with proper server rotation.
• Process to-go orders quickly in the POS system, handling cash and card transactions accurately.
• Maintain store appearance and host stand cleanliness.
• Assist servers and food runners as needed.
• Respond to guest concerns and ensure safety and sanitation guidelines.
• Work as part of a team and perform other duties as assigned.

Skills

Guest service

English communication

Team collaboration

Multitasking

Physical stamina

Education

High School diploma or GED

Tools

POS system

Cash handling

Job description

The following are intended as basic requirements. Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience. These requirements/functions may change throughout their employment.

• Must have a passion for the guest!
• Must say “Yes”, “Please”, and “Thank You”!
• Must smile often!
• Exceed First Class Service standards and behavior with guests, business partners, and peers.
• Create a lasting first and last impression. Engage with guests in a friendly, welcoming, and professional manner.
• Provide accurate wait time and monitor waiting lists.
• Use knowledge of menu to answer guest questions.
• Coordinate with Front of House staff regarding available seating.
• Seat guests, ensuring proper server rotation is maintained.
• Process to-go orders quickly and efficiently in the point-of-sale system, handling cash, credit, and debit transaction accurately.
• Maintain store appearance with respect to merchandising and maintaince standards.
• Follow safety and sanitation guidelines; comply with all applicable laws.
• Responds appropriately to customer concerns.
• Ensures a clean, sanitized, and well-stocked host stand.
• Assist servers and food runners, as needed. Must be able to maneuver heavy trays of food.
• Ability to take direction and collaborate in a team environment
• Perform other duties as assigned.

EDUCATION, EXPERIENCE, CERTIFICATIONS:

• High School diploma or GED.
• Food and Beverage experience in a full service setting is preferred but not required.
• Ability to take direction and collaborate in a team environment.
• Ability to work in a high energy and demanding environment.
• Effective communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.

POSITION QUALIFICATIONS:

• Ability to work various shifts in a 7/365 team-oriented environment.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Strong self-motivation, leadership, and organizational skills.
• Positive interpersonal skills.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency required in reading, writing, and mathematics, in English.
• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
• Standing for long periods of time and the ability to work in an environment with varying temperatures.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.