Host - matchbox

Thompson-Hospitality; Silver Spring (MD); On-site; USD 21,000 - 30,000; Part time

Job summary

Matchbox is seeking a friendly Host/Hostess to welcome guests, manage the waitlist, and seat guests in a busy upscale casual dining environment. You will be the first smile guests see and the key to a smooth dining flow.

Thompson Hospitality supports the Matchbox team with competitive benefits and a culture of service. Flexible shifts, weekend availability, and opportunities to grow within a national hospitality group.

Qualifications

• Experience in high-volume, upscale casual dining or equivalent service environment preferred.
• Able to work flexible shifts and schedules, including weekends and some holidays.
• Ability to stand and walk for extended periods (up to 6-8 hours).
• Use hands and arms to operate reservation systems and phones.

Responsibilities

• Greet and welcome guests with a friendly and positive attitude, creating a warm and inviting atmosphere.
• Manage the waitlist and seating arrangements efficiently, ensuring accurate and timely seating of guests.
• Provide accurate and helpful information to guests regarding menus, specials, and restaurant policies.
• Maintain cleanliness and organization at the host stand and lobby area, making a great first impression on guests.
• Coordinate with the serving staff and kitchen team to ensure smooth and efficient flow of guest seating and service.

Skills

Customer service

Communication

Multitasking

Flexibility

Tools

Reservation system

Phone handling

Job description

Overview

Become an integral part of the Matchbox team as a Host/Hostess and be the welcoming face of our vibrant restaurant. As a Host, you will create a warm and inviting atmosphere, ensuring that every guest feels valued and has an exceptional dining experience from the moment they step through our doors. If you have a friendly and outgoing personality, excellent communication skills, and a passion for providing outstanding customer service, join us and be a part of a dynamic team that brings people together through great food and hospitality.

Responsibilities

• Greet and welcome guests with a friendly and positive attitude, creating a warm and inviting atmosphere.
• Manage the waitlist and seating arrangements efficiently, ensuring accurate and timely seating of guests.
• Provide accurate and helpful information to guests regarding menus, specials, and restaurant policies.
• Maintain cleanliness and organization at the host stand and lobby area, making a great first impression on guests.
• Coordinate with the serving staff and kitchen team to ensure smooth and efficient flow of guest seating and service.

Qualifications

• Experience in high volume, upscale causal dining or an equivalent service environment preferred.
• Able to work flexible shifts and schedules, inclusive of weekends, and some holidays.
• Ability to stand and walk for extended periods (up to 6-8 hours).
• Lift and carry up to 20 lbs (e.g., menus, high chairs, booster seats).
• Reach, bend, and stoop occasionally.
• Use hands and arms to operate reservation systems and phones.
• Clear verbal communication skills and ability to interact with guests in a busy environment.
• Ability to remain calm and composed while multitasking in a fast-pace setting.

Who We Are:

Matchbox is a leading restaurant brand that has been bringing people together since 2003 with our mouth-watering wood-fired pizzas, mini burgers, and chef-inspired dishes. We are committed to providing a positive experience to every guest, client, and team member. Join Matchbox and be a part of our continued success and vibrant dining culture.

Thompson Hospitalityis of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.