Host - Makers Union (Arlington)

Thompson Hospitality; Arlington (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team as a Host at a lively pub environment where your role is crucial in creating a welcoming atmosphere for guests. This position involves greeting and seating guests, managing reservations, and ensuring a smooth dining experience. You'll thrive in a fast-paced environment, collaborating with a dedicated team to enhance guest satisfaction. As part of a family-run organization known for its commitment to positive experiences, you'll have the opportunity to grow your career while serving millions of guests across the nation. This role is perfect for energetic individuals who enjoy working with people and making a difference in their dining experience.

Benefits

Health/Dental/Vision

Paid Time Off

401(k), matched up to 4%

Short- and Long-Term Disability

Tuition Reimbursement

Employee Referral Program

Pet Insurance

Discounts on Hotels, Travel, Tickets, Restaurants

Discounted meal plan for employees' relatives at HBCU locations

Qualifications

• Experience in high-volume dining preferred.
• High energy and stamina to work in a fast-paced environment.

Responsibilities

• Greet guests warmly and manage reservations efficiently.
• Maintain cleanliness at the host station and assist with guest inquiries.

Skills

Customer Service

Communication Skills

Time Management

Problem Solving

Education

High School Diploma or Equivalent

Job description

Overview

Be the face of Makers Union as a Host and create a warm and inviting atmosphere for our guests. As a Host, you will be responsible for greeting and seating guests, managing reservations, and ensuring a smooth and enjoyable dining experience. Join our team and be part of a lively and inclusive pub environment where you play a key role in making our guests feel welcome.

Competitive Benefits:

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short- and Long-Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school.

Responsibilities

• Greet guests with a warm and friendly demeanor, ensuring a positive first impression
• Manage reservations and seating arrangements to optimize table turnover and guest satisfaction
• Provide accurate wait times and assist guests with any questions or requests
• Maintain cleanliness and organization at the host station, including managing menus and promotional materials
• Collaborate with servers and other team members to coordinate seating and manage guest flow
• Handle guest inquiries, concerns, and complaints with professionalism and efficiency

Qualifications

• Experience in high-volume, upscale casual dining or an equivalent service environment preferred
• High school diploma (or equivalent) required
• At least 18 years of age (unless permitted by law)
• High energy and stamina. Able to work within a fast-paced, highly mobile environment
• Able to stand and walk for up to 10 hours per day preferred
• Able to lift and carry up to 40 pounds
• Able to work calmly and effectively under pressure
• Able to work flexible shifts and schedules, inclusive of weekends, and some holidays

Who We Are:

We designed Makers Union with you in mind. It’s your place to watch the game and enjoy a beer at the bar or catch up on work with a coffee in the lounge. It’s your place to meet up with your work crew during the week or brunch with your BFFs on the weekend. It’s a place where you can roll solo on our outdoor patio or roll deep with your family and friends in our dining room.

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year.

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.