Host - Makers Union

Austin Grill LLC; Reston (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

Makers Union in Reston, VA is seeking a friendly Host to greet guests, seat guests, and manage reservations, ensuring a warm, welcoming dining experience. You will collaborate with servers to coordinate seating and guest flow and provide accurate wait times.

The ideal candidate has experience in high-volume, upscale casual dining, can stand for long periods, and communicate clearly in a fast-paced environment.

Qualifications

• Experience in upscale casual dining or equivalent service setting.
• Ability to stand and walk for extended periods.
• Clear verbal communication and guest interaction skills.

Responsibilities

• Greet guests and seat them to ensure a positive first impression.
• Manage reservations and seating to optimize table turnover.
• Provide wait times and assist guests with questions.
• Collaborate with servers and staff to coordinate guest flow.
• Handle guest inquiries with professionalism and courtesy.
• Maintain cleanliness at the host station and manage menus.

Skills

Guest service

High-volume dining

Verbal communication

Flexibility

Tools

Reservation systems

Job description

Overview

Be the face of Makers Union as a Host and create a warm and inviting atmosphere for our guests. As a Host, you will be responsible for greeting and seating guests, managing reservations, and ensuring a smooth and enjoyable dining experience. Join our team and be part of a lively and inclusive pub environment where you play a key role in making our guests feel welcome.

Responsibilities

• Greet guests with a warm and friendly demeanor, ensuring a positive first impression
• Manage reservations and seating arrangements to optimize table turnover and guest satisfaction
• Provide accurate wait times and assist guests with any questions or requests
• Maintain cleanliness and organization at the host station, including managing menus and promotional materials
• Collaborate with servers and other team members to coordinate seating and manage guest flow
• Handle guest inquiries, concerns, and complaints with professionalism and efficiency

Qualifications

• Experience in high volume, upscale casual dining or an equivalent service environment preferred.
• Able to work flexible shifts and schedules, inclusive of weekends, and some holidays.
• Ability to stand and walk for extended periods (up to 6-8 hours).
• Lift and carry up to 20 lbs (e.g., menus, high chairs, booster seats).
• Reach, bend, and stoop occasionally.
• Use hands and arms to operate reservation systems and phones.
• Clear verbal communication skills and ability to interact with guests in a busy environment.
• Ability to remain calm and composed while multitasking in a fast-pace setting.

Who We Are:

Makers Union was created with inclusiveness at its core, reimagining the modern pub experience. It features craveable, locally sourced food and drinks from regional breweries, distilleries, roasters, and wineries. The fun and approachable menu blends classic favorites with globally inspired dishes that reflect the local diversity of the area. Designed for versatility, Makers Union is a welcoming space for everything from watching a game or rolling solo to socializing with friends or dining with family.

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.