Host - Makers Union

Thompson Hospitality; Great Falls Crossing (VA); On-site; USD 25,000 - 40,000; Full time

Job summary

A local restaurant group in Great Falls Crossing is seeking Front-of-House and Back-of-House team members for their new pub, Makers Union. Join a dynamic team dedicated to exceptional service and quality food in a welcoming environment. Positions available for both full-time and part-time roles, focusing on creating memorable experiences for guests.

Qualifications

• Must speak clearly and understand basic English.
• Ability to learn menu items and service procedures.

Responsibilities

• Answer incoming telephone calls promptly and professionally.
• Record reservations accurately into OpenTable.
• Maintain the dining room and host stand throughout the shift.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Job description

Reston's new Makers Union “Pub for the People” is looking for extraordinary people with heart, hustle, and the guts to join us on our mission:

To bring our local community (psst…we’re Restonians) together over delicious food + destination drinks while sharing the idea of a modern neighborhood pub that’s always welcoming to you and your any occasion.

Who’s behind Makers Union? Glad you asked!

We are a local restaurant group based in Reston, Va, called Thompson Hospitality. We own, operate, and lose constant sleep over several local restaurant brands, including matchbox, Big Buns Damn Good Burgers, and The Rub Chicken + Beer. Our business was founded twenty-eight years ago on the belief that a successful hospitality business can be built by empowering our fellow team members to do whatever it takes to make our guests happy. We just happen to make GREAT food and drinks too! Our recipe for success is pretty simple: it all comes down to people and process. We want to be the best place to work, and part of that is training you on our way of doing things so you can be a rock star at your job.

We are looking for Front-of-House team members to make our dining room, bar, and communal coffee tables feel like a welcoming party. We are also seeking Back-of-House team members to prepare crave-worthy food that never compromises quality.

Want to join us? **Full-time and Part-time positions are available. To learn more about our company and see our menu, please visit makersunionpub.com.

TO APPLY FOR A JOB, PLEASE EMAIL US WITH A LITTLE MORE ABOUT YOURSELF, IN ADDITION TO ATTACHING A RESUME OR BIO WITH YOUR PREVIOUS EXPERIENCE.

General Description:

Practice strong telephone and guest service etiquette. Accurately record reservations and information into OpenTable. Warmly greet and seat guests in a professional manner, following all SOPs and standards. Create memorable first impressions with guests.

Job Responsibilities:

These may change over the course of employment.

• Answer incoming telephone calls promptly and professionally, according to company standards. Record and distribute messages accurately.
• Record reservations accurately into OpenTable, capturing special requests and concerns as necessary.
• Manage reservations to effectively seat the entire dining room, running efficient waits and calling ahead diners according to company SOPs and standards.
• Practice complete guest service, using a warm greeting and welcoming guests with a smile.
• Appear, dress, and act professionally.
• Possess knowledge of food and beverages served, as well as promotions and special events.
• Understand the mechanics of service and can arrange tables for large parties. Able to set tables according to company guidelines.
• Maintain the dining room, entrance (interior and exterior), host stand, and restaurant throughout the shift.
• Perform additional responsibilities as requested by a manager at any time.
• Interact verbally and listen attentively to guests, co-workers, and managers.

Job Requirements:

• Must be able to speak clearly and understand basic English to facilitate communication.
• Ability to learn menu items and service procedures.
• Ability to take direction and work in a team environment.
• Ability to work calmly and effectively under pressure.
• Ability to learn and follow processes.
• This position will spend 100% of the time standing and walking.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About the company

Thompson Hospitality is a minority-owned Food Service provider and one of the largest Retail Food and Facilities Management companies in the country.