Guides guests to appropriate tables as directed by the maître d'. Interacts with guests, team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality.
Essential Functions of the Position Include, But Are Not Limited To:
- Anticipates and accommodates the needs of guests.
- Maintains cleanliness and orderliness of the entrance area.
- Complies with Department of Health and company sanitation standards.
- Handles reservations and incoming calls, answering guest questions.
- Checks guests' coats and belongings where applicable.
- Assists with setting up the front desk area, performs side-work, and other opening/closing procedures as directed by management, including:
- Ensuring menus are printed and ready for service.
- Organizing menu books with current menus.
- Collecting menus during the shift.
- Performing opening and closing side-work as prescribed.
- Reporting breakage or damage immediately.
Attends daily pre-service meetings and participates in training sessions.
Learn by listening, observing, and sharing knowledge while leading by example.
Maintains a positive and professional attitude.
Demonstrates knowledge of Tao Group Hospitality, its partners, and hotel environments.
Works as part of a team, supporting fellow team members.
Performs additional tasks as assigned.
Education/Working Knowledge
- Previous hospitality and host experience.
- Experience in a high-volume restaurant/nightclub/lounge.
Skills / Physical Demands / Work Environment / Schedule
- Effective written and verbal communication skills.
- Positive energy throughout the shift.
- Legible printing for communication with team members, management, and guests.
- Ability to kneel, bend, sit, stand for extended periods.
- Ability to move quickly and lift up to 50 lbs.
- Work in environments with noise, crowds, smoke, and varying guest volume.
- Extended hours, irregular shifts, evenings, weekends, and holidays may be required.
- Exposure to cleaning materials and hot kitchen elements.
- Maintain a professional, neat, and well-groomed appearance per company standards.
- Maintain confidentiality and handle a fast-paced environment effectively.
- Work in office, casino, nightclub, bar, lounge, and restaurant environments.
- Interact professionally and courteously with internal and external customers, managers, and co-workers.