Host, La Fontaine - On Call

Fontainbleau; Idaho; On-site; Full time

Job summary

Join a dynamic team as a Host/Hostess at a renowned restaurant, where your exceptional customer service skills will shine. You'll be the first point of contact for guests, creating a welcoming atmosphere and ensuring a seamless dining experience. This role offers a chance to engage with diverse guests, manage seating efficiently, and contribute to a vibrant team environment. If you have a passion for hospitality and thrive in a fast-paced setting, this position is perfect for you. Embrace the opportunity to make a positive impression and play a key role in delivering outstanding service in an inclusive and supportive workplace.

Qualifications

• Must be at least 21 years of age.
• Exceptional interpersonal skills and a passion for customer service.

Responsibilities

• Greet guests warmly and manage the seating chart efficiently.
• Maintain organized waiting lists and communicate wait times accurately.
• Assist with reservations and respond to guest inquiries.

Skills

Customer Service Skills

Interpersonal Skills

Organizational Abilities

Communication Skills

Flexibility

Education

High School Diploma or Equivalent

Job description

POSITION OVERVIEW

The Host/Hostess will be the first point of contact for our guests, greeting them with a warm smile and providing a positive first impression of our restaurant. Exceptional customer service skills, organizational abilities, and attention to detail will be vital in ensuring our guests have a seamless and enjoyable dining experience from the moment they arrive.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

1. Greet guests with a friendly and welcoming demeanor as they enter the restaurant, making them feel valued and appreciated.
2. Manage the seating chart and ensure guests are seated promptly and efficiently according to reservations, party size, and server availability.
3. Maintain an organized waiting list during peak hours and provide estimated wait times to guests with accurate communication.
4. Address special seating requests and accommodate guests with specific needs, such as highchairs, booster seats, or wheelchair access.
5. Offer menus to seated guests and provide brief explanations of any specials or promotions.
6. Assist in managing reservations, answering phone calls, and confirming upcoming bookings.
7. Respond to guest inquiries, provide information about the restaurant, and answer questions about the menu or services.
8. Assist guests with coat check services, if available, to ensure a pleasant and organized experience.
9. Maintain a clean and tidy entrance area, ensuring it is free of clutter and welcoming to guests.
10. Communicate effectively with servers, kitchen staff, and management to ensure efficient guest flow and service.
11. Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

1. High school diploma or equivalent required.
2. Exceptional interpersonal skills and a genuine passion for delivering outstanding customer service.
3. Previous experience as a host or in a similar guest-facing role preferred.
4. Strong communication skills to interact effectively with guests and members in a fast-paced environment.
5. Must be willing and able to work a flexible schedule to include nights, holidays, and weekends.
6. Work in a fast-paced, busy, and somewhat stressful environment.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

SALARY

$19.60 per hour