Host - Guest Experience宾客体验专员

Hyatt Hotels Corporation; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic individuals to join their catering team. This role involves ensuring a warm welcome for guests, providing information about the resort, and enhancing guest experiences through exceptional service. With a focus on interpersonal skills and attention to detail, you will play a crucial role in creating memorable moments for guests. Join a supportive team that values training and development, and be part of an organization that thrives on delivering outstanding service in a vibrant environment.

Qualifications

• Strong interpersonal skills to enhance guest experiences.
• Excellent computer skills for managing reservations and communications.

Responsibilities

• Ensure guests are welcomed and acknowledged with a smile.
• Provide guests with information about property amenities and services.
• Manage the Arrival Experience and assist with guest navigation.

Skills

Interpersonal Skills

Customer Service

Communication Skills

Tools

Microsoft Office

Job description

I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps bring events to life.

Responsibilities:

1. Ensure Welcome and Departure are carried out to guests in the lobby.
2. Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
3. Understand and be knowledgeable about resort products, including outlets’ operation hours, resort facilities and offerings, and resort promotions.
4. Provide guests with directions and information regarding property amenities, services, promotions, activities, hours of operation, and recommendations.
5. Engage guests in conversation to find opportunities to enhance their experience and generate revenue by understanding their needs and preferences, and acting professionally and promptly.
6. Manage the Arrival Experience and collaborate with the Concierge, Front Desk, and Regency Club Team. Assist Front Office with escorting guests to their destinations and engage with them during the process.
7. Be sensitive to guests' special occasions such as birthdays, anniversaries, honeymoons, etc.
8. Maintain comprehensive knowledge of standard reservation procedures, including correct forms, reading telex, email messages, and interpreting availability sources within reservation systems.

Qualifications

• Strong interpersonal skills.
• Excellent computer skills, including Microsoft Office and related systems.