Host/Greeter | Texas Spice

AECOM; Austin (TX); On-site; USD 25,000 - 40,000; Full time

Job summary

Join a leading resort in Austin as a Host/Greeter, where you will create exceptional customer experiences and help maintain high service standards. This full-time role involves greeting guests, managing reservations, and ensuring guest satisfaction in a vibrant hospitality setting.

Qualifications

• Excellent verbal and written communication skills in English.
• Flexible to work nights, weekends, and holidays.
• Prior customer service experience preferred.

Responsibilities

• Greet guests and members with a pleasant smile and superior customer service.
• Manage seating arrangements and control volume at the restaurant entrance.
• Coordinate reservations and communicate effectively with staff.

Skills

Multi-tasking

Communication

Customer Service

Education

Current Texas Food Handlers and TABC certifications

Tools

MICROS

Job description

Location

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

Omni Hotels & Resorts is seekingFull-Time |Host/ Greeter for the beautiful new Barton Creek Resort & Spa!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

We are proud to announce we ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

To ensure all members and guests are greeted and seated in a friendly and courteous manner using appropriate procedures, providing extraordinary customer service in accordance with Omni standards.

Responsibilities

+ Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.

+ Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.

+ Greet guests and members entering the restaurant with a pleasant smile and superior customer service in accordance with MOS standards.

+ Seat guests and members by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest.

+ Introduce and assign server to guests.

+ Thank every guest upon departure, and invite them to return.

+ Control heavy volume at Restaurant entrance.

+ Section off any reservations and server section.

+ Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.

+ Assist servers when needed.

+ Answer phone and record reservations. Handle all call-in orders.

+ Effectively communicate reservations to MOD and Chef.

+ Maintain knowledge of the resort property.

+ Inform the guests about daily and weekly specials.

+ Tend to and anticipate guests’ needs.

+ Restock silverware.

+ Responsible for familiarization of the menu.

+ Perform and complete shift checklist.

+ Attend department meetings and other required company training.

+ Perform any other duties as assigned by the restaurant manager.

Qualifications

+ Must be able to multi task.

+ Must be able to work flexible shift including nights, weekends, and holidays

+ MICROS Experience preferred.

+ Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.

+ Prior customer service experience preferred.

+ Must agree and adhere to compensation acknowledgment and tip reporting guidelines.

+ Must have and maintain current Texas Food Handlers and TABC certifications.

+ Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail]

Job LocationsUS-TX-Austin

Posted Date4 days ago(6/19/2025 6:30 PM)

Requisition ID 2025-124400

# of Openings 1

Category (Portal Searching) Food & Beverage