Host (Fort Myers: Cypress Trace)

Skillets; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Skillets in Fort Myers, FL is seeking a friendly Host to be the first point of contact for guests, greeting and seating them and coordinating with the waitstaff to ensure smooth service.

The ideal candidate will manage waitlists and reservations, answer phones, maintain a clean host stand, and provide outstanding customer service in a fast-paced environment.

Qualifications

• Experience in customer service or hospitality is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure in a fast-paced environment.
• Professional appearance and demeanor.

Responsibilities

• Welcome guests and escort to tables, ensuring comfort.
• Manage reservations and seating to maintain an organized flow.
• Answer phone calls, relay messages, and provide information.
• Collaborate with waitstaff to ensure timely service.
• Maintain a clean and presentable host stand and lobby.
• Anticipate guest needs and resolve concerns promptly.

Skills

Customer service

Communication

Interpersonal skills

Organization

Multitasking

Under pressure

Problem-solving

Professional appearance

Education

High School Diploma or equivalent

Tools

Reservation systems

Basic computer skills

Job description

Current job opportunities are posted here as they become available.

We are seeking a friendly and outgoing individual to join our team as a Host. As the first point of contact for our guests, you will provide excellent customer service and ensure a positive experience from the moment they arrive. Your main responsibilities will include greeting and seating guests, managing waitlists, and coordinating with the waitstaff to ensure efficient service. If you have a warm and welcoming personality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:

• Welcome and greet guests in a polite and friendly manner
• Escort guests to their assigned tables and ensure they are comfortable
• Manage guest reservations and maintain an organized seating system
• Answer phone calls, take and relay messages, and provide accurate information to guests
• Assist in coordinating with the waitstaff to ensure smooth and timely service
• Maintain a clean and presentable host stand and lobby area
• Anticipate guest needs and provide exceptional customer service at all times
• Resolve guest concerns or complaints promptly and professionally
• Collaborate with the management team to improve guest experience and implement any required changes
• Adhere to all company policies, procedures, and safety regulations

Requirements:

• High School Diploma or equivalent
• Proven experience in customer service or hospitality industry is preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work well under pressure and in a fast-paced environment
• Outstanding problem-solving skills and ability to think quickly on your feet
• Professional appearance and demeanor
• Basic computer skills and familiarity with reservation systems is a plus