Host - Firn

Aparium Hotel Group; Seattle (WA); On-site; USD 45,000 - 50,000; Full time

Job summary

Aparium Hotel Group recherche un Hôte (Host) pour rejoindre l'équipe du restaurant Firn à Seattle. Ce rôle est essentiel pour fournir une expérience client exceptionnelle, en travaillant en étroite collaboration avec le personnel de restauration pour assurer un accueil chaleureux et une expérience culinaire mémorable. Les candidats doivent posséder au minimum un an d'expérience pertinente, avec une passion pour le service clients et une capacité à gérer plusieurs tâches.

Benefits

Vacances payées

Assurance santé, dentaire et vision

Plan de retraite 401(k) avec correspondance de l'employeur

Temps libre payé pour le bénévolat

Qualifications

• Minimum d'un an d'expérience comme hôte dans un restaurant.
• Expérience avec les plateformes de réservation.
• Capacité à travailler selon un horaire flexible.

Responsibilities

• Assister tous les aspects de l'expérience client depuis l'accueil jusqu'à la satisfaction.
• Participer aux réunions pour développer des idées et fournir des retours.
• Inspecter la propreté de la salle à manger.

Skills

Service client

Gestion du temps

Communication

Job description

Position: Host - Firn

Location: Seattle, WA

Job Id: 155

# of Openings: 0

HOST - FIRN Reports to Restaurant Manager; position is non-exempt THE ROLE The Host reports to Food + Beverage Leadership and works in a team environment with other F+B professionals, including server assistants, servers, dishwashers, cooks, and chefs. It is critical the person in this position possesses a background and knowledge in Host techniques and has a natural ability to manage time. As the gate keeper to our venues, you play an integral part of a team of hospitality professionals in our gorgeous, ground-breaking building. You work collaboratively with the team to ensure the arrival experience is personalized and memorable and you orchestrate the evening like a talented conductor. Join a respectful and progressive environment that values what people bring to the team and encourages everyone to participate in the process. WHAT'S IN IT FOR YOU $22.00 hourly rate plus tips Paid Vacation, Seattle Paid Sick and Safe Time and Holidays Medical, Dental, Vision, and Pet Insurance 401(k) Retirement Plan with employer match Paid time off to volunteer for the causes you care about in your community Strong sense of belonging through diversity, equity, and inclusion WHAT YOU WILL DO Uphold and model the company's principles of People, Place and Character, driving collaboration, intuition, and trans-local hospitality. Assist in all aspects of a guest's experience from beginning to end by extending a friendly greeting in an inviting environment, ensuring proper set-up the host stand, reviewing reservations and making recommendations as to the setup of the room, executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its properly set Pick up the daily menus and insert them properly in their covers; and inspect every menu and list to ensure their condition and appearance Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day Know the server stations, their daily assignments, their personal timing patterns, and their maximum workload capacity, and of course balance and close shift properly Answer telephones according to hotel standard and take reservations or provide information regarding the restaurant or any other hotel service Carry trays, bus, and reset tables with linen, china, glass and silver as needed; complete side work assigned by manager Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed Communicate effectively with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion Assist in other areas of the F&B Department as needed WHAT YOU WILL NEED Passion for the People, Place and Culture of our community, love of restaurants and guest service also required Minimum of one (1) years of experience as a Host in either a free-standing or hotel restaurant Experience with taking, making, and executing reservations in a reservation platform Availability to work a flexible schedule to include mornings, weekends and holidays Fluency in English, verbal and written Ability to continuously stand and/or walk for the majority of a shift, including negotiating wet tile floor and steps Ability to roll and/or carry tables and chairs when needed Ability to lift and/or carry a 30 lb. tray, crate or box Ability to carry over shoulder occasionally Utilize hand and elbow movements for polishing glassware, silver, setting up tables Excellent sight and balance needed for negotiating varied floor surfaces Ability to handle lighted candles and hot fluids (coffee and tea) Ability to lift, balance and carry up to 25 lbs. to transport beverage goods inventory, equipment, etc. WHO WE ARE Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate. Perched above Pioneer Square, Firn at Populus pairs skyline views with a creative and delicious cocktail menu. Drinks are ingredient focused, carefully concocted, and draw inspiration from the transitional nature of our environment and the concept of water and its transition through the phases of the water cycle. The food is a simple offering that compliments the cocktail program and designed to be enjoyed with friends. The food offerings are centered on the craft of preservation with a focus on capturing the region's produce, meats and fish in peak season, then pickling, canning and preserving to serve throughout the year. With an open-air setting and a lively atmosphere, it's the perfect destination for good drinks and great company. As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.

Pay Range: $22 per hour

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