Host-ess - Copper Rock

Four Winds Casino and Resort; South Bend (IN); On-site; USD 25,000 - 32,000; Full time

Job summary

Four Winds Casino South Bend is hiring a host/server to provide guests with a welcoming dining experience from arrival to departure. You will greet guests, manage reservations, seat parties, and ensure menu familiarity while maintaining a professional appearance.

The role requires strong guest service and communication skills, a high school diploma or GED, and a Level 4 Gaming License. This is an on-site, full-time position within the Food & Beverage team.

Qualifications

• High school diploma or GED preferred.
• Previous server experience preferred.
• Level 4 Gaming License required.

Responsibilities

• Greet guests and escort to a dining table in a courteous manner.
• Answer telephones and take reservations; verify details.
• Seat guests, distribute menus and introduce staff.
• Maintain menu knowledge and uphold grooming standards.
• Handle guest questions and assist management as needed.

Skills

Guest service

Reservations

Communication

Education

High school diploma or GED

Job description

Locations

Showing 1 location South Bend
Four Winds Casino South Bend
3000 Prairie Ave
South Bend, IN 46614, USA
South Bend
Four Winds Casino South Bend
3000 Prairie Ave
South Bend, IN 46614, USA
+0 more locations less locations

• On-site
• Food and Beverage
• Full-Time
• Requisition #: HOSTE004677

Description

SUMMARY:

Responsible for providing guests with a delightful dining experience from the initial reception until the final good-bye in accordance with high standards of guest services.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following:

• Handles initial cordial reception to the guests upon arrival and provides a prompt courteous escort to a dining table.
• Answers telephones and takes reservations.
• Verifies reservations and complimentaries, if applicable.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Seats guests according to established rotation procedure, distributes menus and introduces the staff.
• Answers any guest questions and refers them, if necessary, to appropriate management personnel.
• Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
• Maintains professional rapport with marketing hosts and communicates needs to prioritize services.
• Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
• Helps record preferential information within reservation system for future service.
• Utilizes guest’s name when applicable.
• Maintains menu knowledge.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or G.E.D. preferred. Previous server experience preferred.

SPECIAL QUALIFICATIONS:

Strong organizational and interpersonal skills required.

This position requires a Level 4 Gaming License.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

MATHEMATICAL SKILLS:

Ability to perform basic math skills: addition, subtraction, division and multiplication.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.

The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. A casino environment is typically smoky.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.