Host/Concierge

Castaway Burbank; Monterey Park (CA); Hybrid; USD 24,000 - 27,000; Part time

Benefits offered by this job

Health plans

401k with employer match

Employee discounts

Training and growth opportunities

Job summary

Castaway Burbank in Monterey Park is seeking a part-time Host/Hostess to warmly welcome guests, manage seating, and ensure a smooth dining experience.

You will greet guests, answer calls, take reservations, maintain the front-of-house area, and work with servers and managers to deliver a superior guest experience. Flexibility to work weekends/holidays is required, with opportunities for growth.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, outgoing personality with a passion for customer service.
• Ability to multitask and stay calm under pressure in a busy environment.
• Strong organizational skills and attention to detail.
• Flexible to work varied hours, including weekends and holidays.
• Prior host/hostess or customer-facing experience preferred.
• Physical ability to walk/stand for hours; lift up to 30 lbs.

Responsibilities

• Greet guests warmly and seat them efficiently.
• Manage seating chart and balance guest preferences.
• Provide accurate wait times and assist guests during waits.
• Answer phone, take reservations, and manage guest list.
• Maintain front-of-house area and host stand.
• Communicate with servers and managers to ensure seamless service.
• Assist with special events and other tasks.

Skills

Communication

Customer Service

Multitasking

Organization

Education

High School Diploma

College degree

Job description

# Host/ConciergeLuminarias - Monterey Park, CA 91754## OverviewSalary Range$17.50 - $19.50 HourlyPosition TypePart TimeJob ShiftAny## DescriptionOur mission at Luminarias is to always innovate and consistently deliver a 5 star experience for our teams, guests, and community. SRC prides itself on growth from within, collaboration, teamwork, and creating a positive work environment. We look forward to adding our next valued team member!**Job Summary:**The Host/Hostess makes guests feel welcome and provides exceptional guest service by greeting guests upon arrival, escorting them to their table, ensuring their dining experience has been excellent, and bidding guests farewell as they leave. They also manage seating charts, respond to guest inquiries and phone calls, and assists fellow team members and other departments wherever necessary to maintain positive working relationships.**Responsibilities:*** Greet guests with a warm and welcoming attitude.* Manage the seating chart and efficiently seat guests while balancing guest preferences and server sections.* Provide accurate wait times and ensure guests are comfortable during their wait.* Answer phone calls, take reservations, and manage the guest list.* Maintain a clean and organized front-of-house area, including the host stand and entryway.* Communicate effectively with servers, bussers, and managers to ensure a seamless guest experience.* Handle guest inquiries and concerns with professionalism and a positive attitude.* Assist with other tasks as needed, including helping with special events.## Qualifications**Qualifications:*** Excellent communication and interpersonal skills.* A friendly, outgoing personality with a passion for customer service.* Ability to multitask and stay calm under pressure in a busy environment.* Strong organizational skills and attention to detail.* Prior experience as a host/hostess or in a customer-facing role is preferred but not required.* Flexibility to work varied hours, including weekends and holidays are **Mandatory.****Physical Demands:*** Must be able to walk and stand for hours at a time. Lift and carry up to 10-30lbs.**Benefits:*** Continuous learning and skill development through workshops and training sessions.* Full time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match.* Employee Assistance Program (EAP)* Team member discounts on food and beverages.* Opportunities for growth + advancement.* Annual Paid Sick Time **-** renewed yearly* Management Referral Program **-** Earn up to $4,000 for referring top talent to qualifying management positions.* A dynamic and positive work environment.* ...And more!**Compensation: $17.50-$19.50 / hour****Disclaimer:**This job description outlines the general nature and level of work expected for this position. It is not an exhaustive list of all responsibilities, duties, or skills required.We are an Equal Opportunity Employer and recognize that people are our greatest asset. It is our policy to provide equal employment opportunities to all individuals regardless of race, creed, color, religion, national origin, gender, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, sexual orientation, or any other characteristic protected by law.Specialty Restaurants Corporation maintains a drug-free workplace and will consider qualified applicants with criminal histories in accordance with local, state, and federal law.**Preferred Education:** High School Diploma or college degree.**Licenses & Certifications Required:*** Food Handler Certificate* California RBS Certificate* Sexual Harassment Certificate