HOST - CASINO

Seminole Hard Rock Hotel & Casino Hollywood; Florida; On-site; USD 30,000 - 60,000; Full time

Job summary

Join a vibrant team at an iconic casino where every employee is treated like a rock star! As a Casino Host, you'll create memorable experiences for our guests while building lasting relationships with VIP patrons. This role offers a unique opportunity to thrive in a fast-paced environment, where your interpersonal skills and dedication to exceptional service will shine. If you're passionate about hospitality and eager to contribute to a dynamic workplace, this position is perfect for you. Embrace the excitement of the casino atmosphere and be part of a team that values excellence and fun.

Benefits

Competitive Benefits

Great Work Environment

Employee Recognition Programs

Employee Discounts

Career Development Opportunities

Qualifications

• High School Diploma required; college degree preferred.
• 2+ years experience in a fast-paced casino environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Ensure excellent guest experience for VIP casino patrons.
• Manage comps based on player account value.
• Develop relationships to generate incremental revenue.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Sales Background

Microsoft Office Proficiency

Multi-tasking Skills

Organizational Skills

Customer Relationship Management

Multi-lingual Skills

Education

High School Diploma or GED

College Degree in a Related Field

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Casino Brighton can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.

Seminole Casino Brighton is a 27,000-square-foot casino with 375-slot and gaming machines, a seven-table poker room, and high-stake bingo seats, with full-service restaurant and lounge. Its warm and friendly staff, ultra-modern air-conditioning system, clean atmosphere, and rewarding casino promotions are a welcome alternative to big city gaming.

OUR COMMITMENT TO SERVICE:

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

JOB SUMMARY:

The Casino Host is responsible for ensuring an excellent guest experience for players while on site, developing relationships with VIP casino patrons to ensure incremental visits. This is a salaried position; tips may not be accepted.

ESSENTIAL JOB FUNCTIONS:

• Managing discriminatory comps based on player account value.
• Meeting weekly outreach benchmark goals via telemarketing, email, etc.
• Increasing theoretical revenues to coded maintenance group.
• Maintain relationships and market targeted customers through personal contact in order to generate incremental revenue.
• Oversee, solicit and identify new gaming guests for the Player's Club program.
• Meet and greet players on the casino floor, at special events and promotions.
• Responsible for the retention of existing guests and will assist in special services related to top tier players.
• Supports and maintains Seminole courtesy guidelines, including attending required training.
• Maintain confidentiality of company and guest information.
• Responsible for maintaining a clean, safe, hazard-free and fair work environment.
• Must be familiar with and follow all policies and procedures as directed by the Seminole Casino.
• Perform other duties as assigned and directed.
• Will be cross-trained in positions within the department to assist and fill in as needed.

Qualifications

QUALIFICATIONS:

• High School Diploma or GED required; a college degree in a related field or certification is preferred.
• Applicant may be asked to work various schedules, including long hours, evenings, weekends, and holidays.
• Excellent interpersonal, communication, and problem-solving skills required.
• Minimum of two (2) years’ experience in a fast-paced, high intensity, high volume gaming/casino environment, or an equivalent combination of education and/or work experience.
• Sales background and knowledge of casino patron management systems preferred.
• Must possess ability to function and manage in non-standard situations where independent judgment is required.
• Must be proficient in Microsoft Office, Word, Access, and Excel.
• Basic understanding of player rating measurements including ADT, AMT, and worth are a plus.
• Must possess strong organizational, communication (both written and oral), and multi-tasking skills with attention to detail.
• Proven ability to successfully handle and prioritize multiple projects and meet critical deadlines.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities.
• Ability to deliver a service level that creates an atmosphere that makes our guests want to return.
• Must be able to continuously maneuver around the office and property, often standing for long hours.
• Multi-lingual skills are desired.

WORK ENVIRONMENT:

• May be exposed to casino-related environmental factors including, but not limited to: second-hand smoke, excessive noise, and constant exposure to the general public.
• While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds.
• The Casino environment is hectic, fast-paced, often crowded and noisy.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting, and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended.