HOST/CASHIER - STEAKHOUSE - PART TIME

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 25,000 - 35,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen engagierten HOST/CASHIER für das Steakhouse. In dieser spannenden Rolle sind Sie verantwortlich für die Begrüßung der Gäste und die Gewährleistung eines einladenden Ambientes. Sie schaffen eine Atmosphäre, die die Gäste dazu ermutigt, das Casino für Unterhaltung zu wählen, und bauen starke Beziehungen zu den Gästen auf. Diese Position erfordert exzellente Kundenservicefähigkeiten und die Fähigkeit, flexibel zu arbeiten. Wenn Sie leidenschaftlich daran interessiert sind, den Gästen ein unvergessliches Erlebnis zu bieten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung als Kassierer oder Gastgeber, idealerweise in der Gastronomie.
• Fähigkeit, alle notwendigen Lizenzen und Zertifikate zu erhalten.

Responsibilities

• Begrüßt Gäste und sorgt für eine angenehme Atmosphäre.
• Verwaltet Wartelisten und Reservierungen gemäß den Verfahren.
• Hilft dem Servicepersonal bei Bedarf.

Skills

Kundenservice

Kommunikationsfähigkeiten

Education

On-the-Job Training

Job description

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Overview

The incumbent in this position is responsible for greeting guests and arranging for prompt seating. They are responsible for ensuring that guests feel welcome and comfortable in accordance with Hard Rock Casino service standards.

Responsibilities

• Creates an atmosphere that encourages guests to choose Hard Rock Casino for gaming entertainment; actively builds and retains guest relations and mentors team members to provide superior service.
• Greets guests courteously and arranges seating; monitors room atmosphere.
• Provides information on all Hard Rock Casino services and facilities.
• Quotes accurate waiting times and manages guest waiting lists or reservations following established procedures.
• In front-of-house areas, greets guests and responds to inquiries to ensure satisfaction.
• May provide clean china, silverware, and glassware upon request.
• Sets up tables with dishes, linens, flatware, etc.
• Attends to customer requests such as refilling beverages and condiments.
• Assists wait staff with tray service as needed.
• Participates in meetings and completes follow-up tasks.
• Performs work regularly and predictably.
• Performs other duties as assigned.

Qualifications

Education and/or Experience: Typically acquired through two months of on-the-job training or related cashier/host experience.

Additional Requirements: Must obtain and maintain necessary licenses/certifications, pass background and drug screenings, and be at least 21 years old.

Knowledge Of

• Excellent customer service skills.
• Ability to obtain and maintain all relevant licenses/certifications.

Ability To

• Present an enthusiastic, professional image.
• Work flexible shifts.
• Communicate effectively with staff and guests.
• Restock materials and retrieve dropped items.