Host/Cashier - PT

Red Hawk Resort + Casino; Placerville (CA); On-site; USD 35,000 - 48,000; Full time

Job summary

Red Hawk Resort + Casino in Placerville, CA is seeking a friendly Host/Hostess to welcome guests, manage seating, and assist with reservations in a fast-paced dining environment. You will greet arriving guests, escort to tables, and maintain a positive guest experience.

Responsibilities include verifying reservations, answering phones, processing payments where applicable, and coordinating with kitchen and service staff to meet guest needs while upholding grooming and appearance standards.

Qualifications

• High school diploma or GED preferred.
• Three months of fast food/quick service cashier experience preferred.
• Must be at least 18 years of age.

Responsibilities

• Handles initial cordial reception to guests upon arrival and escorts to dining tables.
• Advises guests of waiting times during reservations.
• Assists with seating and reservation system operations.
• In buffet environments, takes beverage orders and informs guests of offerings.
• In a la carte environments, seats guests and presents menus.
• Answers telephones and takes reservations.
• Verifies reservations and compliments as applicable.
• Receives payment from casino guests when applicable and adheres to cash controls.
• Answers guest questions and refers to management when needed.
• Maintains podium by stocking supplies and cleaning as needed.
• Assists with special requests and pricing inquiries.
• Maintains menu knowledge and venue standards.
• Records preferential information in the reservation system for future service.

Skills

Guest service

Multitasking

Communication

Cash handling

Education

High school diploma or GED

Tools

Reservation system

Telephone etiquette

Job description

DUTIES AND RESPONSIBILITIES

• Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table.


• Advises guests of waiting time (during reservation periods).


• Responsible for assisting and facilitating the restaurant seating and reservation system.


• Buffet environment: takes guest beverage order and informs guests of various food outlet offerings available in the buffet.


• Ala carte environment: seats guest and presents menus.


• Answers telephones and takes reservations.


• Verifies reservations and complimentaries, if applicable.


• Receives payment from casino guests in a prompt and courteous manner, if applicable.


• Adheres to established cash control policies and procedures.


• Answers any guest questions and refers them, if necessary, to appropriate management personnel.


• Helps maintain podium by stocking supplies and cleaning as needed.


• Assists with special requests when applicable.


• Answers questions concerning food offerings, hours of operation, and pricing.


• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.


• Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.


• Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable.


• Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.


• Helps record preferential information within reservation system for future service, if applicable.


• Utilizes guest’s name when applicable.


• Maintains menu knowledge.


• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High school diploma or GED preferred.


• Three months of fast food/quick service cashier experience preferred.


• Must be at least 18 years of age.