Host/Cashier - Fireside - Part Time

PENN Entertainment; Black Hawk (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team in the entertainment industry where you’ll provide exceptional customer service in a fast-paced environment. This role offers a unique opportunity to work in a vibrant setting, ensuring guests have a memorable experience while enjoying various entertainment options. With a focus on career growth and a commitment to employee well-being, you’ll benefit from a comprehensive rewards package that includes health benefits from day one, a referral bonus program, and discounts across multiple properties. If you’re passionate about hospitality and eager to thrive in a supportive workplace, this position is perfect for you.

Benefits

Health Benefits Insurance

401(k) Matching

Referral Bonus Program

Discounted Casino Bus Tickets

Discounted RTD EcoPass

Monthly Hot Meal

20% Discount for Starbucks

100% Colorado Gaming License Reimbursement

Education Reimbursement Program

Career Development Opportunities

Qualifications

• High School Diploma or GED required with prior customer service experience preferred.
• Excellent guest service and communication skills are essential.

Responsibilities

• Provide fast and friendly customer service to guests and staff.
• Operate cash register and maintain financial controls.
• Supervise restaurant operations in the absence of management.

Skills

Customer Service

Communication Skills

Cash Handling

Basic Math Skills

Education

High School Diploma or GED

Tools

P.O.S. System

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting industry, where the days and nights are fast-paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

Position is open until filled.

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members.
• $700 Referral Bonus Program ($350 at 90 days, $350 at 6 months) – for Team Members who refer new applicants.
• Discounted Casino bus tickets.
• Discounted RTD EcoPass.
• Hot meal served by the Leadership Team once a month.
• 20% discount for Starbucks, Ara Spa, and all food outlets.
• 100% Colorado Gaming License reimbursement after 90 days of employment.
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services.
• Education reimbursement program and Annual Scholarship Program.
• Career development opportunities.

Responsibilities include:

• Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
• Operates a cash register/P.O.S. System, ringing the proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Familiar with restaurant food menu, including description, price, add-ons, and beverages.
• Gives cash refunds or credit memorandums as directed by Supervisor/Manager.
• Greets and seats guests at tables according to guest preference and table availability.
• Coordinates and controls the flow of the restaurant.
• Assigns stations to servers and bus persons.
• Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.
• Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.
• Resolves service issues according to established guidelines.
• Ensures dining and serving areas are set up and maintained according to standard.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Answers telephone in a professional manner.

BRING US YOUR BEST.

• High School Diploma or GED equivalent required.
• Prior customer service experience in a fast-paced environment preferred.
• Previous cash handling experience a plus.
• Must have excellent guest service/communication skills.
• Ability to operate a P.O.S. System and/or adding machine and make change.
• Must have basic math skills, including the ability to add, subtract, multiply, and divide.
• Must be able to read, write, speak, and understand English.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting, and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$16.00 to $18.00 per hour