Host/Cashier-ESPN Bet

PENN Entertainment; Lake Charles (LA); On-site; USD 25,000 - 35,000; Full time

Job summary

PENN Entertainment is seeking enthusiastic individuals for customer service roles. Ideal candidates will possess strong communication skills and thrive in fast-paced environments. This role includes managing guest interactions, handling cash transactions, and maintaining service standards. Join us for a chance to advance your career in a dynamic entertainment setting.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonuses

Paid time off based on local policy

Qualifications

• Customer service experience in a fast-paced environment preferred.
• Ability to operate P.O.S. systems and basic math skills required.
• Availability to work nights, weekends, holidays, and overtime as needed.

Responsibilities

• Adhere to departmental policies regarding guest service standards.
• Provide fast, friendly, professional customer service.
• Greet guests courteously and manage wait lists.

Skills

Customer service

Interpersonal skills

Communication skills

Cash handling

Education

High School Diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting industry where the days and nights are fast-paced. You’ll work with a diverse set of coworkers driven by their enthusiasm for helping people find and enjoy more fun. We also care about your career growth and will support you in expanding your possibilities.

Initial placement within the salary range is based on relevant knowledge, skills, and experience. Base salary is one component of our Total Rewards package, which includes wellness programs to support your financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and annual performance bonuses may vary by position. Paid time off is earned according to local policy and increases with employment length.

Click HERE to discover how we empower team members to grow, thrive, and advance their careers.

WE LOVE OUR WORK.

- Adhere to all departmental and property policies regarding guest service standards.

- Greet guests courteously and arrange seating based on preferences and availability; monitor the room atmosphere.

- Quote accurate wait times and manage guest waiting lists or reservations per procedures.

- Provide fast, friendly, professional customer service to guests and staff.

- Operate cash registers/P.O.S. systems, handle transactions accurately, and maintain financial integrity.

- Be familiar with the restaurant menu, including descriptions, prices, and beverages.

- Process refunds and credit memorandums as directed.

- Coordinate restaurant flow, assign stations, supervise in the absence of managers, and assist staff as needed.

- Resolve service issues following guidelines.

- Ensure dining areas are set up and maintained properly.

- Know current casino events and direct guests accordingly.

- Answer phones professionally and maintain confidentiality.

BRING US YOUR BEST.

- High School Diploma or equivalent required.

- Customer service experience in a fast-paced environment preferred.

- Cash handling experience is a plus.

- Excellent customer service, interpersonal, and communication skills are essential.

- Ability to operate P.O.S. systems and basic math skills required.

- Ability to work collaboratively, maintain energy, and handle issues proactively.

- Availability to work nights, weekends, holidays, and overtime as needed.

STAY IN THE GAME. FOLLOW US.

We are a leading provider of entertainment, sports content, and casino gaming across North America, with 43 destinations, online sports betting, and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

We value diversity and sustainability for our community, team members, vendors, and planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer