Host/Cashier-Ember

ViziRecruiter,LLC.; Lake Charles (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Total Rewards package including wellness programs

Paid time off

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading hospitality group in Lake Charles, Louisiana, seeks diligent staff for a customer service role in a dynamic restaurant environment. Responsibilities include greeting guests, managing seating, providing exceptional service, and assisting staff. Candidates must possess a High School Diploma, with prior experience preferred. Strong interpersonal skills, confidentiality, and the ability to operate a P.O.S. System are essential. This role requires adaptability to flexible schedules, including nights and weekends.

Qualifications

• High School Diploma or equivalent required.
• Prior customer service experience in a fast-paced environment preferred.
• Must have excellent customer service and interpersonal skills.
• Fluent and literate in English.
• Must be fluent and literate in English.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Greets guests and arranges for seating according to preference and availability.
• Provides fast, friendly, and professional customer service.
• Coordinates and controls the flow of the restaurant.
• Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.
• Upsells and promotes casino events and programs to guests.
• Answers phones professionally and maintains confidentiality in all matters.
• Maintains dining and serving areas in good order and cleanliness.

Skills

Customer service

Interpersonal skills

P.O.S. System operation

Confidentiality

Basic math skills

POS system

Education

High School Diploma or equivalent

Tools

POS system

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.
• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
• Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
• Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Familiar with restaurant food menu, including description, price, add-ons, and beverages.
• Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.
• Coordinates and controls the flow of the restaurant.
• Assigns stations to servers and bus persons.
• Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.
• Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.
• Resolves service issues according to established guidelines.
• Ensures dining and serving areas are set up and maintained according to standard.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Answers telephone in a professional manner.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required.
• Prior customer service experience in a fast-paced environment preferred.
• Previous cash handling experience a plus.
• Must have excellent customer service and interpersonal skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to operate a P.O.S. System and/or adding machine and make change.
• Must have basic math skills, including the ability to add, subtract, multiply, and divide.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.