Host/Cashier-Deli

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

An entertainment company in Pennsylvania is seeking a customer-focused individual for a restaurant role offering various responsibilities, such as greeting guests and managing cash transactions. The ideal candidate should possess excellent interpersonal skills, maintain professionalism, and work well in a fast-paced setting. A high school diploma is required, and experience in customer service is preferred. This role involves ensuring guest satisfaction and supporting the restaurant's operations.

Qualifications

• High School Diploma or equivalent required.
• Prior customer service experience in a fast-paced environment preferred.
• Previous cash handling experience a plus.
• Must have excellent customer service and interpersonal skills.
• Ability to maintain confidentiality and professionalism.
• Excellent written and verbal communication skills; must be fluent in English.
• Ability to operate a P.O.S. System and make change.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Ability to communicate effectively with team members.
• Maintain a high level of energy and a proactive approach to issues.
• Available to work nights, weekends, holidays, and overtime as needed.

Responsibilities

• Adheres to guest service standards according to policies.
• Greets guests and arranges for seating based on preferences.
• Quotes waiting times and handles guest lists or reservations.
• Provides fast and friendly customer service.
• Operates cash register/P.O.S. System and handles payments.
• Familiar with restaurant food menu and beverages.
• Gives cash refunds or credit memos as directed.
• Coordinates the flow of the restaurant.
• Supervises in the absence of supervisor/manager.
• Assists wait staff and bus persons as necessary.
• Resolves service issues according to guidelines.
• Ensures dining and serving areas are maintained.
• Promotes current casino events and gives directions.
• Maintains confidentiality in all company matters.

Skills

Customer service

Cash handling

Interpersonal skills

Written communication

Verbal communication

Basic math skills

Education

High School Diploma or equivalent

Tools

P.O.S. System

Job description

Introduction

…

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

ClickHERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.
• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
• Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
• Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Familiar with restaurant food menu, including description, price, add-ons, and beverages.
• Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.
• Coordinates and controls the flow of the restaurant.
• Assigns stations to servers and bus persons.
• Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.
• Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.
• Resolves service issues according to established guidelines.
• Ensures dining and serving areas are set up and maintained according to standard.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Answers telephone in a professional manner.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required.
• Prior customer service experience in a fast‑paced environment preferred.
• Previous cash handling experience a plus.
• Must have excellent customer service and interpersonal skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to operate a P.O.S. System and/or adding machine and make change.
• Must have basic math skills, including the ability to add, subtract, multiply, and divide.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.