Host/Cashier

Accor Hotels; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel within the Accor group seeks a Cashier/Host to join their team. This role entails ensuring guest satisfaction through professional seating, transaction handling, and effective communication. Candidates should possess a high school diploma and relevant experience in cash handling and customer service.

Qualifications

• Minimum 1 year of cash handling experience.
• Ability to handle customer complaints positively.
• Knowledge of table settings and service standards.

Responsibilities

• Greet and seat guests in a friendly manner.
• Handle cash and charge transactions efficiently.
• Manage reservations and communicate with the kitchen.

Skills

Customer service

Cash handling

Food and beverage knowledge

Education

High school diploma or equivalent

Job description

Company Description

About Us:

The Ala Moana Hotel by Mantra is part of the Accor Hotel group that consists of more than 4,900 hotels across 39 global brands in 110 countries. The Hotel itself is a landmark Honolulu hotel and is seen by many as the Kama’aina hotel of choice to stay and to work.

Accor Hotels offer opportunities, growth, and a culture of inclusion to let each individual shine. We place people at the heart of what we do, and nurture real passion for service and achievement beyond limits.

Job Description

Job Summary:

The Cashier/Host is responsible for greeting and escorting guests to tables in the restaurant, handling all cash and charge transactions, taking phone calls and maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

Duties:

• Greet and seat guest in a friendly, courteous, professional, and timely manner.

• Handle all cash and charge transactions and the ringing up of all food and/or beverage chits.

• Handles the ordering of Special Amenities with garde manger and assigns the delivery.

• Takes and reconfirms reservations from guests and informs the Chef and kitchen of large or special reservations.

Qualifications

Minimum Qualifications:

• High school diploma or equivalent
• Minimum 1 year of cash handling experience
• Ability to efficiently deal with customer complaints and concerns in a friendly and positive manner.
• Ability to operate a keyboard and point-of-sale procedures to pre-check order and settle checks.
• Knowledge of the appropriate table settings, service ware and menu items.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.

Preferred Qualifications:

• Minimum 1 year of restaurant experience preferred.

Additional Information

Salary:

$26.42 - $33.03 per hour

Ala Moana Hotel by Mantra is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ala Moana by Mantra does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.