HOST/CASHIER

PENN Entertainment; Bossier City, New York (LA, NY); On-site; USD 25,000 - 45,000; Full time

Job summary

Join a dynamic and vibrant team at an industry-leading gaming establishment. This role offers an exciting opportunity to provide exceptional customer service while working in a fast-paced environment. You will be at the heart of the action, ensuring guests have a memorable dining experience. With a focus on teamwork and support, you will thrive in a culture that values growth and collaboration. If you are passionate about hospitality and eager to contribute to a fun and engaging atmosphere, this position is perfect for you. Embrace the chance to work in a place where every day is a new adventure!

Qualifications

• High School Diploma required; customer service experience preferred.
• Must have excellent communication and interpersonal skills.

Responsibilities

• Provide fast, friendly, and professional service to guests.
• Coordinate restaurant flow and supervise staff in the absence of a manager.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Basic Math Skills

Education

High School Diploma or equivalent

Tools

P.O.S. System

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

Don’t just work. Work Happy. A career in gaming? At Boomtown Casino Hotel Bossier City, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

WE LOVE OUR WORK.

1. Adheres to all departmental and property policies and procedures regarding guest service standards.
2. Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.
3. Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
4. Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
5. Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
6. Familiar with restaurant food menu, including description, price, add-ons, and beverages.
7. Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.
8. Coordinates and controls the flow of the restaurant.
9. Assigns stations to servers and bus persons.
10. Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.
11. Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.
12. Resolves service issues according to established guidelines.
13. Ensures dining and serving areas are set up and maintained according to standard.
14. Knows and promotes current casino events and programs and can give guests directions to all casino areas.
15. Answers telephone in a professional manner.
16. Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

1. High School Diploma or equivalent required.
2. Prior customer service experience in a fast-paced environment preferred.
3. Previous cash handling experience a plus.
4. Must have excellent customer service and interpersonal skills.
5. Ability to maintain a high level of confidentiality and professionalism.
6. Must have excellent written and verbal communication skills; must be fluent and literate in English.
7. Ability to operate a P.O.S. System and/or adding machine and make change.
8. Must have basic math skills, including the ability to add, subtract, multiply, and divide.
9. Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
10. Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
11. Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.

STAY IN THE GAME. FOLLOW US.

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer