Host/Cash/Greet - Lancaster

Lancaster Wings, Inc.; Lancaster (OH); Sur place; USD 16 531 - 22 041; Plein temps

Avantages offerts par ce poste

Drug-free environment

Equal opportunity employer

Résumé du poste

A local restaurant franchise is seeking Hosts/Cashiers/Greeters to join their team in Lancaster, OH. Responsibilities include greeting guests, processing orders, and ensuring excellent customer service. The ideal candidate will have prior experience in a fast-paced environment and a friendly demeanor. They offer a supportive work environment focused on growth and development.

Qualifications

• Prior front of house experience in a high volume restaurant is preferred.
• Ability to obtain a Food Handler Card.
• Strong understanding of food allergens.

Responsabilités

• Greeting and seating guests promptly.
• Assembling takeout orders accurately.
• Processing payments with integrity.

Connaissances

Reliability

Customer Service

Strong Interpersonal Skills

Ability to work under pressure

Description du poste

We are currently seeking talented Hosts/Cashiers/Greeters to join our team at Buffalo Wild Wings in Lancaster, OH.

As a Buffalo Wild Wings Host/Cashier/Greeter, your responsibilities include, but are not limited to, the following:

• Serving as a friendly and welcoming first impression to all guests that come through our front door
• Greeting and seating walk-in guests in a friendly and timely manner
• Receiving and confirming walk-in, telephonic, and online guest orders, including orders from third party vendors such as Doordash and Grubhub
• Assembling takeout orders for guests and/or third-party delivery drivers with unparalleled accuracy
• Informing servers or other team respective team members of any guest specific needs or special occasions
• Serving as a menu knowledge expert in order to provide suggestions to guests based on preferences or requests
• Upselling menu items to generate higher sales
• Processing accurate and timely payments with integrity
• Assisting Service Team in delivering food and providing drink refills to provide an over-the-top guest experience
• Assisting Service Team in maintaining clean dining room/bar areas
• Ensuring food safety standards are followed in accordance with local regulations
• Successfully resolving conflicts or guest complaints as permitted by management
• Maintaining a stocked and clean lobby and takeout area/workspace
• Completing deep cleaning tasks as assigned
• Generating positive working relationships with all team members, including the Servers and Heart of House
• Additional duties as assigned by management

Knowledge and skills you bring to the team:

• Reliability, dependability, and good work ethic
• Prior front of house experience, preferably in a high volume, full-service restaurant
• Basic food service, including proper and safe usage of appropriate restaurant equipment
• Knowledge of proper sanitation, food safety and security procedures
• Ability to maintain professional demeanor under pressure
• Proficient understanding of food allergens
• Ability to obtain a Food Handler Card
• Personable and friendly personality and ability to communicate with guests
• Strong understanding and delivery of excellent customer service and guest satisfaction
• Knowledge of basic math functions and calculations involving currency
• Strong interpersonal skills and the ability to work both independently and with others
• Strong time management, organization, attention to detail, and multi-tasking skills
• Ability to take direction and constructive feedback from both peers and management
• Ability to lift and move up to 20 pounds
• Ability to work at a fast pace and with high intensity while standing for an extended period of time

Lancaster Wings, Inc. is an independent franchisee of Buffalo Wild Wings, an equal opportunity and E-Verify employer. We are committed to providing all team members with a safe, drug-free environment void of discrimination or harassment where our team members can learn, grow and develop more than they can on their own.