Host/Cash/Greet - Heath

Lancaster Wings, Inc.; Heath (OH); On-site; USD 25,000 - 37,000; Full time

Job summary

Lancaster Wings, Inc. is hiring Hosts/Cashiers/Greeters to warmly welcome guests, seat walk-ins, and manage orders with accuracy. You will assist service teams, upsell select items, and help maintain a clean dining area.

The role emphasizes reliable, friendly guest interactions and adherence to safety and sanitation standards in a fast-paced Buffalo Wild Wings environment.

Qualifications

• Experience working in a high-volume, full-service restaurant preferred.
• Excellent customer service and communication skills required.
• Ability to handle cash and process payments accurately.
• Knowledge of food safety and sanitation procedures helpful.
• Strong multitasking and time-management abilities.

Responsibilities

• Greet and seat walk-in guests promptly and warmly.
• Receive and confirm dine-in and takeout orders, including third-party platforms.
• Assist servers and ensure guest needs are met for a great dining experience.
• Upsell menu items to increase guest satisfaction and sales.
• Maintain a clean and organized lobby, dining room, and takeout area.
• Ensure compliance with food safety standards and safety guidelines.

Skills

Front of house

Customer service

Cash handling

Food safety

Multitasking

Tools

POS system

Job description

If you enjoy working in a fun, high-energy environment with a growing company where the game is always on, we invite you to bring your skills to Buffalo Wild Wings, where we are proud to be the “Greatest of All Times!”

At Lancaster Wings, we are team-centered and fan-focused and we take pride in being the destination for great wings, cold beer, and all sports! We encourage you to apply to join our winning team and be part of bringing the love of sports together with great food, family, and friends!

We are currently seeking talented Hosts/Cashiers/Greeters to join our team!

As a Buffalo Wild Wings Host/Cashier/Greeter, your responsibilities include, but are not limited to, the following:

• Serving as a friendly and welcoming first impression to all guests that come through our front door
• Greeting and seating walk-in guests in a friendly and timely manner
• Receiving and confirming walk-in, telephonic, and online guest orders, including orders from third party vendors such as Doordash and Grubhub
• Assembling takeout orders for guests and/or third-party delivery drivers with unparalleled accuracy
• Informing servers or other team respective team members of any guest specific needs or special occasions
• Serving as a menu knowledge expert in order to provide suggestions to guests based on preferences or requests
• Upselling menu items to generate higher sales
• Processing accurate and timely payments with integrity
• Assisting Service Team in delivering food and providing drink refills to provide an over-the-top guest experience
• Assisting Service Team in maintaining clean dining room/bar areas
• Ensuring food safety standards are followed in accordance with local regulations
• Successfully resolving conflicts or guest complaints as permitted by management
• Maintaining a stocked and clean lobby and takeout area/workspace
• Completing deep cleaning tasks as assigned
• Generating positive working relationships with all team members, including the Servers and Heart of House
• Additional duties as assigned by management

Knowledge and skills you bring to the team:

• Reliability, dependability, and good work ethic
• Prior front of house experience, preferably in a high volume, full-service restaurant
• Basic food service, including proper and safe usage of appropriate restaurant equipment
• Knowledge of proper sanitation, food safety and security procedures
• Ability to maintain professional demeanor under pressure
• Proficient understanding of food allergens
• Ability to obtain a Food Handler Card
• Personable and friendly personality and ability to communicate with guests
• Strong understanding and delivery of excellent customer service and guest satisfaction
• Knowledge of basic math functions and calculations involving currency
• Strong interpersonal skills and the ability to work both independently and with others
• Strong time management, organization, attention to detail, and multi-tasking skills
• Ability to take direction and constructive feedback from both peers and management
• Ability to lift and move up to 20 pounds
• Ability to work at a fast pace and with high intensity while standing for an extended period of time

Lancaster Wings, Inc. is an independent franchisee of Buffalo Wild Wings, an equal opportunity and E-Verify employer. We are committed to providing all team members with a safe, drug-free environment void of discrimination or harassment where our team members can learn, grow and develop more than they can on their own.