Host/Cash/Greet - Canal

Lancaster Wings, Inc.; Canal Winchester (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

A local restaurant franchise in Canal Winchester is seeking a Host/Cashier/Greeter to create a welcoming atmosphere for guests. Responsibilities include greeting patrons, taking orders, and ensuring food safety. Ideal candidates will have strong customer service skills and prior front-of-house experience. This full-time entry-level position offers an opportunity to join a dynamic team.

Qualifications

• Prior front of house experience in a high-volume restaurant.
• Knowledge of proper sanitation and food safety procedures.
• Ability to maintain professionalism under pressure.

Responsibilities

• Greet and seat guests promptly and friendly.
• Handle guest complaints and resolve conflicts.
• Assist in maintaining clean dining and lobby areas.

Skills

Reliability

Customer service

Interpersonal skills

Time management

Ability to lift 20 pounds

Job description

Overview

We are currently seeking talented Hosts/Cashiers/Greeters to join our team! As a Buffalo Wild Wings Host/Cashier/Greeter, your responsibilities include, but are not limited to, the following:

Lancaster Wings, Inc. is an independent franchisee of Buffalo Wild Wings, an equal opportunity and E-Verify employer. We are committed to providing all team members with a safe, drug-free environment void of discrimination or harassment where our team members can learn, grow and develop more than they can on their own.

Responsibilities

• Serving as a friendly and welcoming first impression to all guests that come through our front door
• Greeting and seating walk-in guests in a friendly and timely manner
• Receiving and confirming walk-in, telephonic, and online guest orders, including orders from third party vendors such as Doordash and Grubhub
• Assembling takeout orders for guests and/or third-party delivery drivers with unparalleled accuracy
• Informing servers or other team respective team members of any guest specific needs or special occasions
• Serving as a menu knowledge expert in order to provide suggestions to guests based on preferences or requests
• Upselling menu items to generate higher sales
• Processing accurate and timely payments with integrity
• Assisting Service Team in delivering food and providing drink refills to provide an over-the-top guest experience
• Assisting Service Team in maintaining clean dining room/bar areas
• Ensuring food safety standards are followed in accordance with local regulations
• Successfully resolving conflicts or guest complaints as permitted by management
• Maintaining a stocked and clean lobby and takeout area/workspace
• Completing deep cleaning tasks as assigned
• Generating positive working relationships with all team members, including the Servers and Heart of House
• Additional duties as assigned by management

Knowledge and skills you bring to the team

• Reliability, dependability, and good work ethic
• Prior front of house experience, preferably in a high volume, full-service restaurant
• Basic food service, including proper and safe usage of appropriate restaurant equipment
• Knowledge of proper sanitation, food safety and security procedures
• Ability to maintain professional demeanor under pressure
• Proficient understanding of food allergens
• Ability to obtain a Food Handler Card
• Personable and friendly personality and ability to communicate with guests
• Strong understanding and delivery of excellent customer service and guest satisfaction
• Knowledge of basic math functions and calculations involving currency
• Strong interpersonal skills and the ability to work both independently and with others
• Strong time management, organization, attention to detail, and multi-tasking skills
• Ability to take direction and constructive feedback from both peers and management
• Ability to lift and move up to 20 pounds
• Ability to work at a fast pace and with high intensity while standing for an extended period of time

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology
• Industries
• Restaurants

Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here. Apply today to join our winning team!