Host/Carryout

Lettuce-Entertain-You; Washington (District of Columbia); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Restaurant Discounts

Employee Assistance Program - Focusing

Paid Vacation for Qualifying Employees

Blue Cross Blue Shield Medical Inds.

Dental & Vision Insurance

Life, Accident Protection & Critical

Domestic Partner Benefits

401(k)

Job summary

Lettuce Entertain You is hiring for HOST/CARRYOUT STAFF at our DC area locations. You will warmly greet guests, seat them, answer phones, take reservations, and assist with carryout orders while maintaining a high standard of guest satisfaction.

We value teamwork and reliability; candidates should be able to lift up to 50 pounds, stand for long periods, and work varied shifts, including weekends. Compensation is hourly with eligibility for benefits where applicable.

Qualifications

• Customer service experience in a fast-paced environment.
• Clear communication and friendly demeanor.
• Ability to handle cash and operate POS systems.

Responsibilities

• Greet guests warmly and seat them promptly.
• Answer phones, take reservations and messages, manage guest flow.
• Process carryout orders and collect payment with accuracy.

Skills

Customer service

English speaking

Cash handling

Job description

We’re hiring people to join our team as HOST / CARRYOUT STAFF!

A Few of Our Host/Carryout Benefits:

• Restaurant Discounts
• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

The legendary Joe’s Stone Crab first opened in Miami Beach in 1913. It all began when Joseph Weiss, the “Joe” of Joe’s Stone Crab, and his wife Jennie set up seven or eight tables on the front porch of the house they owned. More than 100 years later, Joe’s has become one of the most beloved and widely recognized restaurants in the world, famous for its Florida Stone Crab, signature sides and key lime pie. In 2000, a partnership was born between the Sawitz/Weiss family and founder of Lettuce Entertain You, Richard Melman. Together they opened Joe’s Seafood, Prime Steak & Stone Crab in Chicago, a sophisticated restaurant featuring a selection of prime steaks, quality seafood and the signature dishes of Joe’s Stone Crab. The restaurant quickly built a reputation as one of the most popular restaurants in Chicago. In 2004, Joe's premiered in Las Vegas at the Forum Shops at Caesars, and in 2014 opened its doors in the heart of Washington DC, just steps from the White House.

Caring. Creative. Careers.

Lettuce is a culinary-driven restaurant company with a genuine commitment to our people: we welcome unique perspectives and nurture diverse talents at over 90 locations, supported by our Culture of Caring. We proudly serve guests at more than 55 concepts ranging from fast casual to fine dining restaurants. If you’re ready to be a part of what we do next, then explore your possibilities at Lettuce and apply today!

EOE. We participate in E-Verify / Participamos en E-Verify

HOST/CARRYOUT JOB DESCRIPTION

Host/Carryout Staff are responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Also responsible for taking orders, checking accuracy, packaging and collecting payment for carryout orders while ensuring professional service and guest satisfaction. Assist with Coat Check duties as directed.

Essential Functions

• Warmly greet and seat guests in the restaurant
• Answer telephones, and take orders, messages and reservations
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist with clearing, cleaning and resetting tables and maintain restrooms
• Sell and accurately account for gift cards
• Use proper phone and voicemail etiquette and guidelines
• Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
• Understand and respond knowledgeably to questions about the restaurant and menu
• Use sales techniques to present and encourage current promotions to guests
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed