Host/ Carryout

Wildfire Restaurant Group; Oak Brook (IL); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee Assistance Program - Focusing

Paid Vacation for Qualifying Employees

Blue Cross Blue Shield Medical Insur

Life, Accident Protection & Critical I

Domestic Partner Benefits

401(k)

Job summary

Wildfire Restaurant Group in Oak Brook, IL, is hiring HOST / CARRYOUT STAFF to warmly greet guests, seat them, and manage carryout orders with care, accuracy, and a friendly smile.

You will work in a busy dining environment with weekend shifts, multi‑task effectively, and communicate in English. Training and growth opportunities are provided within a supportive, team‑oriented culture.

Qualifications

• Greet guests warmly and seat them.
• Answer phones, take orders, messages and reservations.
• Available to work varied hours, days and shifts, including weekends.
• Move chairs, tables, highchairs and booster seats safely.
• Stand and walk for an entire shift and move through all restaurant areas.
• Able to lift up to 50 pounds occasionally.

Responsibilities

• Ensure guest experience exceeds expectations and anticipate guests’ needs.
• Greet guests with a warm, sincere smile.
• Use proper phone and voicemail etiquette and guidelines.
• Accurately record and account for all items ordered, process payments, and balance receipts.
• Follow all steps of service and allergy procedures to ensure guest safety.
• Sell and accurately account for gift cards.
• Maintain restrooms and assist with table clearing and resetting.

Skills

Customer service

Guest greeting

Reservation handling

Cash handling

Sales techniques

Communication in English

Job description

We’re hiring people to join our team as HOST / CARRYOUT STAFF!

A Few of Our Host / Carryout Benefits:

• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

Wildfire transports you to the lively spirit of a 1940s supper club. From the décor to the jazz music, Wildfire has the style and warmth that makes it perfect for an evening with friends or just the two of you. The vintage black and white photos complete the atmosphere at Wildfire. Dine in to take in the smells from the hearth oven or watch the chefs in action in the open kitchen. Relax in a comfy booth, indulge on a signature crusted steak, a delicious salad or oven roasted seafood, and sip on a hand-crafted cocktail, craft beer or bottle of wine from the extensive wine list.

Caring. Creative. Careers.

Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

EOE. We participate in E-Verify / Participamos en E-Verify

HOST / CARRYOUT JOB DESCRIPTION

Host/Carryout Staff are responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Also responsible for taking orders, checking accuracy, packaging and collecting payment for carryout orders while ensuring professional service and guest satisfaction. Assist with Coat Check duties as directed.

Essential Functions

• Warmly greet and seat guests in the restaurant
• Answer telephones, and take orders, messages and reservations
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist with clearing, cleaning and resetting tables and maintain restrooms
• Sell and accurately account for gift cards
• Use proper phone and voicemail etiquette and guidelines
• Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
• Understand and respond knowledgeably to questions about the restaurant and menu
• Use sales techniques to present and encourage current promotions to guests
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed

We run background checks on all new hires in this position.