Host / Cake Cutter

Homegrown Hospitality Group; Independence (KS); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a friendly Host / Cake Cutter to join their team. This role is pivotal in creating a welcoming atmosphere for guests, whether they are dining in or ordering takeout. You will be responsible for managing the seating waitlist, assisting with takeout orders, and ensuring that each dessert is perfectly plated. With a commitment to exceptional service and a supportive team environment, this position offers a unique opportunity to be part of a vibrant hospitality culture that values both guests and employees alike. If you have a passion for customer service and enjoy a fast-paced environment, this is the perfect role for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Company Match

Employee Discount Program

Paid Time Off

Qualifications

• Minimum age of 16 years old and prior experience in customer service preferred.
• Strong customer service skills and ability to manage guest expectations.

Responsibilities

• Welcome guests and manage seating efficiently for a pleasant dining experience.
• Assist with takeout orders and ensure cleanliness of the counter station.

Skills

Customer Service

Communication Skills

Time Management

Organizational Skills

Conflict Management

Basic Math Skills

Education

High School Diploma or equivalent

Tools

Point of Sale System

Job description

Kaminsky’s entices visitors into its cozy atmosphere with a rotating selection of delectable desserts made in house daily, in addition to heaping milkshakes, specialty coffees and cold beverage creations. Delight in over-the-top varieties of classic childhood desserts, signature hot spirited specialties, dessert martinis and hot toddies. A full beer, wine and liquor selection is also available.

OVERVIEW

Kaminsky's Dessert Cafe is now hiring an Host / Cake Cutter.

As a Host / Cake Cutter, your primary role is to warmly represent our long-standing establishment, part of the Homegrown Hospitality Group. You will be the first point of contact for guests, ensuring a welcoming atmosphere and efficient service whether guests are dining in or ordering takeout.

The Homegrown Hospitality Group consists of 9 different business concepts and over 15 locations located throughout South Carolina in Charleston, Columbia, and Myrtle Beach. Multiple concepts, multiple locations, one big family!

BENEFITS FOR QUALIFYING EMPLOYEES

Medical, Dental, Vision, Life Insurance, Short- and Long-Term Disability, Health Incentive Account, Health Reimbursement Account, Employee Discount Program, Tenured Employee Reward Program, 401(k) with Company Match, HHG Financial Stability Grants, HHD Education Grants, Paid Time Off.

RESPONSIBILITIES

1. Provide a warm welcome to guests, promptly seating those dining in and communicating accurate waiting times.
2. Manage the seating waitlist and seat guests in appropriate areas to ensure comfort and balanced distribution among servers.
3. Inform guests about specials and promotions, and ensure servers are promptly notified of new guests.
4. Greet and assist takeout guests and address inquiries about our dessert offerings.
5. Assemble takeout orders and accurately process counter orders through the point of sale system.
6. Plate and garnish all desserts to specification for both dine-in and takeout orders.
7. Assist servers with food delivery and table bussing, and support bartenders with non-alcoholic barista drinks if under 21.
8. Keep the counter station clean and organized, restocking supplies as needed.
9. Address customer concerns with urgency and escalate issues to management when necessary.
10. Thank guests upon departure, solicit feedback, and encourage future visits.
11. Assist the Front of House team with various tasks, including bussing tables and resetting them.
12. Handle phone calls, special orders, and takeout orders as needed.
13. Count and balance the cash drawer at the beginning and end of shifts.
14. Participate in cleaning and preparing the restaurant for the next shift or day.

QUALIFICATIONS

1. Minimum age of 16 years old.
2. Alcohol Safety Certification provided within the first 7 days of training if not already certified.
3. Prior experience in a restaurant or customer service role preferred but not required.
4. Superior customer service and hospitality skills.
5. Understanding of sanitation, food safety, and security procedures.
6. Familiarity with food and beverage menus and promotions.
7. Excellent verbal communication and interpersonal skills.
8. Strong time management, organizational skills, and attention to detail.
9. Ability to handle directions and execute team objectives.
10. Basic mathematical skills and proficiency with point of sale systems.
11. Conflict management and analytical skills.
12. Ability to follow specific service guidelines while engaging guests.
13. Maintain a high pace and intensity over extended periods.
14. Reliability in adhering to schedules and covering shifts.
15. Work collaboratively with team members and communicate effectively with management, bakers/pastry chefs, and serving staff.
16. Strive to exceed guest expectations through exceptional service, food, and value.

SALARY RANGE

ABOUT THE HHG CULTURE

As the Homegrown Hospitality Group continues to grow, we recognize that our success depends on exceeding the expectations of our loyal patrons.

Our success has always been rooted in a simple philosophy:

• Provide every guest great hospitality, every time.
• Maintain consistency from day to day, year to year, restaurant to restaurant.
• Commitment to giving back to the communities that nurture us.