Host/Busser/Food Runner

BENCHMARK; Excelsior Springs (MO); On-site; USD 17,000 - 24,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Host/Busser/Food Runner at The Elms Hotel & Spa in Excelsior Springs, MO. This role supports the service team, delivers hospitality, and helps maintain a clean, inviting dining area.

You will greet guests, manage station setup, run food, and assist with reservations in a fast-paced environment. We value an engaging personality, strong communication, and a passion for creating memorable guest experiences, with opportunities for growth and training within a

Qualifications

• Experience in guest service roles preferred.
• Knowledge of wine, beer, cocktails, and spirits.
• Ability to lift and carry 25 lbs.
• Weekend and holiday availability required.
• Experience in fast-paced hospitality environment preferred.

Responsibilities

• Greet guests as they arrive or move about the restaurant area.
• Maintain proper and adequate setup of server stations.
• Assist servers in maintaining clean available tables for arriving guests.
• Run food to and from guest tables.
• Seat guests, take reservations and phone calls.
• Bus tables and keep the restaurant area clean.

Skills

Customer service orientation

Communication skills

Engaging personality

Stamina under pressure

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment. As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere. We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today.What you will have an opportunity to do:We are looking for a highly motivated, customer focused Host/Busser/Food Runner to join our team! The position is key to a successful operation. This individual is responsible for supporting the service team with delivering memorable hospitality to our guests. As a Busser, it is your responsibility to maintain the cleanliness and organization of the restaurant, working to keep the serving stations filled, clearing, and cleaning tables, and keeping the restaurant clean. This individual will need to be quick on your feet and have an engaging attitude.This is a tremendous opportunity for someone looking to begin a career in Restaurants! If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!Your role:Greet guests as they arrive or move about the restaurant areaMaintains proper and adequate set-up of the server stationsAssist the servers in maintaining clean available tables for arriving guestsAssist servers with continual service detailsMaintain the cleanliness of the restaurant areaBe the master of the restaurant, understanding the details of the operationWork collaboratively with other restaurant servers and kitchen/bar staffRun food to and from guest tablesSeating guests, taking reservations and phone callsBussing tablesWhat are we looking for?Someone with flexible availability including weekends and holidaysSomeone with an engaging and welcoming personalitySomeone with knowledge of wine, beer, cocktails, and spiritsSomeone who can work under pressure in a fast-paced environmentSomeone with a passion for creating an exceptional experience for all guestsSomeone with excellent communication skillsSomeone who can regularly lift and carry 25 lbs.Compensation:$15.00-$15.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.