Lobby/Public Space Attendant

The Elms Hotel; Excelsior Springs (MO); On-site; USD 17,000 - 24,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Lobby Attendant for The Elms Hotel & Spa in Excelsior Springs, MO. You will help maintain the hotel’s public spaces and support room attendants to ensure a welcoming guest experience.

Ideal candidates have housekeeping experience or a strong general cleanliness mindset, with open weekend/holiday availability. Join a team that values service, teamwork, and a guest-first culture.

Qualifications

• Housekeeping experience desirable.
• Open availability to include weekends and holidays.
• Must be able to lift and move loads up to 25 lbs.
• Ability to work on your feet for extended periods.

Responsibilities

• Engage with guests to ensure their stay goes well.
• Work as a team to maintain hotel cleanliness.
• Walk floors at shift start and end to collect bags and trash.
• Pickup clean linen and refill stock on each floor pantry.
• Keep all public areas clean per SOPs.
• Assist room attendants with deep cleaning and moving supplies.
• Respond to guests and colleagues in a friendly, helpful manner.

Skills

Neat personality

Time management

Communication skills

Availability

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment. As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere. We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today.What you will have an opportunity to do:The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily.We are looking for individuals with great attention to detail to join our Housekeeping team as a Lobby Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.Your Role:Engage with guests to ensure their stay is going wellWork as a team to accomplish the goal of resort/hotel cleanlinessWalk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen.Pickup clean linen and refill the par stock of linen on each floor pantry.Ensure cleanliness of all public areas to include bathrooms, lounge areas and hallwaysHelp the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms.Clean all public areas in the prescribed manner while following department standard operating procedures.Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner.Always respond in a friendly, helpful manner to guests and other team members.What are we looking for?QUALIFICATIONS:Housekeeping experience desirableOpen availability to include weekends and holidaysNeat, pleasant personalityTime management skillsAbility to work on feet for an extended periodAbility to communicate effectivelyAbility to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.Lift, carry and position loads of at least 25lbs.Compensation:$15.00-$15.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.