Host - BRU Burger, South Bend

BRU Burger Bar - South Bend; South Bend (IN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Training provided

Growth opportunities

Welcoming team environment

Job summary

BRU Burger Bar - South Bend is seeking a friendly Host to be the first point of contact for guests. You will manage the waitlist, assist with reservations, and help guests with information about our menu and specials.

A welcoming, organized, and multitasking individual will thrive in this role. Training will be provided for those new to hosting, with opportunities for growth in a dynamic restaurant group.

Qualifications

• Proven ability to deliver friendly, attentive service.
• Strong verbal and written communication.
• Positive attitude and welcoming presence.
• Able to multitask and stay organized in a busy setting.
• Familiar with reservation systems or software is a plus.

Responsibilities

• Guest Greeting and Seating: warmly welcome guests, manage waitlist/reservations, escort to tables and present menus.
• Reservation Management: take/confirm reservations, keep accurate reservation records, relay special requests to staff.
• Guest Assistance: inform guests about menu items/daily specials, assist with coat check and inquiries.
• Communication and Coordination: liaise with servers/kitchen for smooth seating, update waitlist status, manage guest flow.
• Cleanliness and Organization: keep host area tidy, stock materials, ensure menus/promotions are ready.

Skills

Excellent customer service

Communication skills

Friendly and outgoing

Organizational multitasking

Reservation systems knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bru SB host full-time or part-time Front of House BRU Burger South Bend, South Bend, IN, US

Since 1997, Mike Cunningham, owner of Cunningham Restaurant Group (CRG), has created an array of unforgettable dining experiences for guests. From its humble beginnings in Brownsburg, Indiana to a growing tri-state restaurant group, CRG represents a steady beat of expansion and innovation fueled by a commitment to community impact. Our vision is reflected in forty restaurants…eighteen concepts… and sustainable, consistent growth.

Job Overview

As a Host, you are the first point of contact for our guests and play a crucial role in providing exceptional customer service. Your warm and welcoming demeanor sets the tone for the dining experience, and your organizational skills help ensure efficient seating and guest satisfaction.

Key Responsibilities

1. Guest Greeting and Seating

Welcome guests with a friendly and positive attitude as they arrive at the restaurant.

Manage the waitlist and reservations, accurately estimating wait times and making guests comfortable while they wait.

Escort guests to their tables, presenting menus, and providing any necessary assistance.

Seat guests according to seating charts and server rotation, optimizing table turnover.

2. Reservation Management

Take and confirm reservations over the phone or through the restaurant's reservation system.

Maintain an up-to-date reservation book, ensuring that all reservations are recorded accurately.

Communicate special requests and guest preferences to servers and kitchen staff.

3. Guest Assistance

Provide guests with information about the restaurant, including menu items, daily specials, and promotions.

Assist guests with coat check, if applicable.

Handle guest inquiries, concerns, or special requests with professionalism and attentiveness.

4. Communication and Coordination

Maintain effective communication with servers, bussers, and kitchen staff to ensure efficient seating and service.

Relay any important guest information to the appropriate team members.

Coordinate with servers to manage guest flow and ensure a smooth dining experience.

Keep track of waiting guests and notify them when their tables are ready.

Communicate waitlist status and estimated wait times to waiting guests.

6. Cleanliness and Organization

Keep the host/hostess stand and waiting area clean, organized, and well-stocked.

Ensure menus, promotional materials, and other items are in good condition and readily available.

Qualifications

Excellent customer service and communication skills.

Friendly and outgoing personality with a positive attitude.

Strong organizational and multitasking abilities.

Ability to remain calm and professional in high-pressure situations.

Familiarity with reservation systems or software is a plus.

Previous host/hostess experience is preferred but not required; training will be provided.

Physical Requirements

Ability to stand, walk, and move around the restaurant for extended periods.

Occasionally lift and carry items up to 20 pounds.

Flexibility to work evenings, weekends, and holidays.

We offer competitive compensation, a welcoming team environment, and opportunities for growth within our restaurant.

At Cunningham Restaurant Group, we embrace diversity and uphold equal opportunities for all. Our commitment to fairness and inclusivity reflects our core values of Connection, Honesty, Ownership, Respect, Fairness, Kindness, and Opportunity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please join us in fostering an environment where everyone is valued and respected.