Host - BRU Burger, Keystone

Cunningham Restaurant Group; Indianapolis (IN); On-site; USD 32,000 - 36,000; Full time

Job summary

BRU Burger Keystone in Indianapolis, IN is seeking a Host to welcome guests, manage the waitlist, and help ensure a smooth dining experience. You are the first impression and play a key role in guest satisfaction.

As the host, you will guide guests to seats, relay special requests, coordinate with servers, and maintain a clean, organized host stand. Flexible hours include evenings, weekends, and holidays; training provided.

Qualifications

• Excellent customer service and communication skills.
• Friendly and outgoing personality with a positive attitude.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-pressure situations.
• Familiarity with reservation systems or software is a plus.

Responsibilities

• Guest Greeting and Seating: welcome guests and manage seating and waitlists.
• Reservation Management: take and confirm reservations; maintain reservation book.
• Guest Assistance: provide menu information, specials, and promotions; assist with coat check.
• Communication and Coordination: liaise with servers and kitchen to ensure smooth seating and service.
• Maintain cleanliness and organization of the host stand and waiting area.

Skills

Guest services

Communication

Organization

Calm under pressure

Reservation systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Host - BRU Burger, Keystone

full-time or part-time Front of House BRU Burger Keystone, Indianapolis, IN, US

2 days ago Requisition ID: 7731

Since 1997, Mike Cunningham, owner of Cunningham Restaurant Group (CRG), has created an array of unforgettable dining experiences for guests. From its humble beginnings in Brownsburg, Indiana to a growing tri-state restaurant group, CRG represents a steady beat of expansion and innovation fueled by a commitment to community impact. Our vision is reflected in forty restaurants…eighteen concepts… and sustainable, consistent growth.

Job Overview: As a Host, you are the first point of contact for our guests and play a crucial role in providing exceptional customer service. Your warm and welcoming demeanor sets the tone for the dining experience, and your organizational skills help ensure efficient seating and guest satisfaction.

Key Responsibilities:

1. Guest Greeting and Seating:

Welcome guests with a friendly and positive attitude as they arrive at the restaurant.

Manage the waitlist and reservations, accurately estimating wait times and making guests comfortable while they wait.

Escort guests to their tables, presenting menus, and providing any necessary assistance.

Seat guests according to seating charts and server rotation, optimizing table turnover.

2. Reservation Management:

Take and confirm reservations over the phone or through the restaurant's reservation system.

Maintain an up-to-date reservation book, ensuring that all reservations are recorded accurately.

Communicate special requests and guest preferences to servers and kitchen staff.

3. Guest Assistance:

Provide guests with information about the restaurant, including menu items, daily specials, and promotions.

Assist guests with coat check, if applicable.

Handle guest inquiries, concerns, or special requests with professionalism and attentiveness.

4. Communication and Coordination:

Maintain effective communication with servers, bussers, and kitchen staff to ensure efficient seating and service.

Relay any important guest information to the appropriate team members.

Coordinate with servers to manage guest flow and ensure a smooth dining experience.

Keep track of waiting guests and notify them when their tables are ready.

Communicate waitlist status and estimated wait times to waiting guests.

6. Cleanliness and Organization:

Keep the host/hostess stand and waiting area clean, organized, and well-stocked.

Ensure menus, promotional materials, and other items are in good condition and readily available.

Qualifications:

Excellent customer service and communication skills.

Friendly and outgoing personality with a positive attitude.

Strong organizational and multitasking abilities.

Ability to remain calm and professional in high-pressure situations.

Familiarity with reservation systems or software is a plus.

Previous host/hostess experience is preferred but not required; training will be provided.

Physical Requirements:

Ability to stand, walk, and move around the restaurant for extended periods.

Occasionally lift and carry items up to 20 pounds.

Flexibility to work evenings, weekends, and holidays.

We offer competitive compensation, a welcoming team environment, and opportunities for growth within our restaurant. If you are a hospitality-focused individual who enjoys creating a positive first impression and ensuring an exceptional guest experience, we encourage you to apply. Join our team and be an integral part of delivering memorable dining experiences to our guests!

At Cunningham Restaurant Group, we embrace diversity and uphold equal opportunities for all. Our commitment to fairness and inclusivity reflects our core values of Connection, Honesty, Ownership, Respect, Fairness, Kindness, and Opportunity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please join us in fostering an environment where everyone is valued and respected.