Host - Bear Restaurant

Stanly Ranch; Stanly (CA); On-site; USD 21,480 - 30,593; Full time

Job summary

Stanly Ranch, Auberge Collection in Napa Valley invites you to join our welcoming restaurant team as a Restaurant Host. You will greet guests, manage check-ins, seat guests, and coordinate with pool and restaurant staff to ensure smooth service.

Candidates should have a Food Handler's Card, RBS Training, and English fluency, with hospitality experience preferred in high-end settings. This on-site role requires weekend and holiday flexibility.

Qualifications

• Prior experience in customer service or hospitality, preferably in high-end setting.
• Strong communication skills, positive attitude, and ability to speak and write in English fluently.
• Flexibility to work a variable schedule, including weekends and holidays.
• Must be of minimum age to serve alcohol.
• Current Food Handler's Card and RBS Training required within 30 days of hire.

Responsibilities

• Greet guests warmly, provide courteous service, and handle check-ins and seating.
• Answer phones, take reservations, and log orders in reservation systems.
• Coordinate with restaurant/pool staff to optimize guest placements and avoid overbooking.
• Assist with station charts, assign stations, and guide servers for optimal setup.
• Maintain cleanliness and organization of the host station and work areas.
• Monitor guest profiles, VIP arrivals, and special requests in reservation systems.

Skills

Customer service

Hospitality

English fluency

Education

Food Handler's Card

RBS Training

Job description

Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley's wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains. Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences. Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.

Job Description

The role of Restaurant Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure.

• Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
• Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
• Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
• Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
• Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
• Resolve guest complaints promptly to ensure satisfaction.
• Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
• Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

The starting range for this position is $18.90. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

• Current Food Handler's CardRequired (within 30 Days of Hire)
• RBS Training Required (within 30 Days of Hire)
• Must be of minimum of age to serve alchohol
• Prior experience in customer service or hospitality, preferably in a high-end setting.
• Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
• Must be of minimum age to serve alcohol.
• Flexibility to work a variable schedule, including weekends and holidays.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

GLE Operations LLCis an Equal Opportunity Employer, M/F/D/V.GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements,GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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