Host at The Heirloom Room - Gatlinburg

AATMOS in; Sevierville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

A hospitality company in Sevierville is hiring a Host/Hostess to greet guests and ensure a positive dining experience. Responsibilities include seating guests, maintaining cleanliness, and coordinating with servers. Candidates should have customer service experience and good communication skills. Benefits include health insurance and discounted hotel rooms.

Benefits

Health Insurance

Discounted Vision and Dental Insurance

Discounted Hotel Rooms

Paid Time off / Vacation Pay

Sick Pay

Daily Pay with ZayZoon

Qualifications

• Experience in customer service is strongly preferred.
• Ability to operate various operating systems.
• Ability to solve issues independently.

Responsibilities

• Courteously greet and escort guests to tables.
• Assist in preparing the restaurant for service.
• Maintain complete knowledge of table and seat numbers.

Skills

Customer service skills

Verbal communication skills

Detail-oriented

Education

Basic English communication skills

Job description

Overview

Host at The Heirloom Room - Gatlinburg (Food Services)

The role of Host/Hostess is responsible for being an upbeat and kind presence to greet guests when they enter our organization. It is key for the Host/Hostess to remain positive and courteous with each and every guest while welcoming and escorting them to the appropriate location/table.

Responsibilities

• Courteously greet and escort guests to tables and assist in seating.
• Assist in preparing the restaurant for service and always maintaining the cleanliness of the room.
• Maintain positive guest relations at all times.
• Be familiar with the menus of the restaurant and be able to highlight items for guest.
• Maintain complete knowledge of table and seat numbers, proper table set ups.
• Guide servers and bus persons in table set-up.
• Be aware of wait times and notify the guests during busy times.
• Extend courteous departures as guests leave to ensure the guest had a pleasant dining experience.
• Complete closing duties as assigned.
• Restock supplies.
• Check with kitchen to verify menu items are readily available.
• Keep in constant contact with the servers, manager, and the kitchen to ensure timing and food preparation is synchronized with guest flow.
• All other duties as assigned.

Reporting

Reports to: General Manager or Food & Beverage Manager

Optimum Attributes

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.
• Ability to read, write, speak, and communicate in basic English preferred.
• Experience in customer service is strongly preferred.
• Detail-oriented and thorough.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Customer service skills and ability to be friendly sometimes while doing other tasks.
• Verbal communication skills.
• Ability to operate various operating systems.
• Ability to solve issues independently.
• Ability to work as a team.
• Ability to memorize and describe menu items.
• Decision making skills.

Benefits

• Health Insurance
• Discounted Vision and Dental Insurance
• Discounted Hotel Rooms
• Paid Time off / Vacation Pay
• Sick Pay
• Daily Pay with ZayZoon