Host Arboretum PM

Juliet Italian Kitchen; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a friendly and welcoming Hostperson to join their team. In this role, you will be the first point of contact for guests, ensuring they feel valued and comfortable from the moment they arrive. Your responsibilities will include managing reservations, maintaining a seating chart, and working collaboratively with the serving staff to enhance the dining experience. If you have a warm personality, excellent communication skills, and a passion for customer service, this is a fantastic opportunity to be part of a vibrant restaurant environment where your contributions will be appreciated.

Qualifications

• At least 1 year of previous host experience is required.
• Excellent communication skills and a warm demeanor are essential.

Responsibilities

• Greet guests warmly and manage efficient seating.
• Maintain a seating chart and accommodate special requests.
• Work closely with servers to ensure smooth operations.

Skills

Communication Skills

Customer Service

Teamwork

Job description

Job Description:

Title: HOSTPERSON - Arboretum

Reports to: Restaurant Manager

Summary of Position: As a Host, your main responsibility is to warmly welcome and greet guests upon their arrival at the restaurant. You will also be in charge of managing the efficient seating of guests to ensure their needs and preferences are met.

Duties & Responsibilities:

1. Warmly greet all guests as they arrive at the restaurant.
2. Whenever possible, open the front door for guests entering or leaving.
3. Manage reservations and walk-ins to seat as many people as possible.
4. Maintain a seating chart and arrange staggered seating when needed.
5. Work closely with servers as a team to ensure smooth operations.
6. Record guest names and party sizes when immediate seating is limited.
7. Politely find guests when a table becomes available.
8. Provide guests with estimated waiting time.
9. Accommodate special seating requests whenever possible.
10. Seat guests based on their preferences and balance customer flow in service stations.
11. Offer menus, place settings, and inform guests of their server's name upon seating.
12. Inspect tables for proper presentation and completeness.
13. Relay messages or hand off chits to servers and buspersons as needed.
14. Thank guests as they leave and invite them to return.

Qualifications:

1. Previous host experience of at least 1 year is required.
2. Ability to work in a standing position for long periods of time (up to 5 hours).
3. Excellent communication skills, both clear and effective.
4. Exceptional grooming habits.
5. Must have an outgoing personality and a warm, friendly demeanor.