Host (5) - P F Chang's

Paradies Lagardère; Romulus (MI); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in retail and restaurant services is seeking a Host to provide first-class customer service in Romulus, MI. The role requires excellent communication skills and the ability to manage multiple priorities in a busy restaurant setting. Successful candidates will enjoy working with a diverse team and be able to adapt to changing situations and guest needs.

Qualifications

• Excellent customer service skills and ability to communicate effectively.
• Ability to stand for long periods and lift a minimum of 25 lbs.
• Ability to work various shifts in a team-oriented environment.

Responsibilities

• Greets guests with a friendly smile and manages seating.
• Handles cash and operates a point of sale system.
• Maintains cleanliness and safety of the work environment.

Skills

Customer service skills

Communication

Organization

Education

High School diploma or GED

Job description

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Position Description Summary

The Host is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. The Host/Hostess is also responsible for the receiving and seating of guests and performing a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas.

Hiring For The Following Schedule

Sunday: 2:00pm - 10:30pm

Monday: Off

Tuesday: Off

Wednesday: 2:00pm - 10:30pm

Thursday: 2:00pm - 10:30pm

Friday: 2:00pm - 10:30pm

Saturday: 12:00pm - 8:30pm

Position Description Summary

The Host is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. The Host/Hostess is also responsible for the receiving and seating of guests and performing a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas.

Duties And Responsibilities

• Exceed First Class Service standards and behavior with every guest, business partner and peers.
• Greets every guest with a friendly smile and positive attitude.
• Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following the company's customer service standards.
• Responds appropriately to guest concerns.
• Bussing tables, taking carryout orders and restocking the display case.
• Maintain and use seating chart for rotation of stations
• Records guests seating times in a consistent manner providing the highest quality of service.
• Seats guests and presents the menu
• Communicates with the wait staff and other restaurant personnel to ensure a guests' positive experience.
• Performs the tasks of the cashier and/or bus person as required including cashing out guests.
• Answer phones and guest’s questions.
• Maintain clean organized work environment that is free of safety hazards; May include sweeping and mopping.
• Accountable for compliance with all local, state, federal laws and regulation including those relating to food safety.
• Other duties as assigned.
  
  

Position Qualifications

• High School diploma or GED
• Ability to organize and manage multiple priorities
• Ability to communicate clearly and concisely with Team Members, Managers, and Guests.
• Possess basic math skills and have the ability to handle money and a point of sale system
• Ability to work independently as well as with other team members
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with guest
• Ability to work various shifts in a 7/365 team-oriented environment
• Excellent customer service skills and an ability to communicate effectively
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Ability to lift a minimum of 25 lbs, perform essential job functions such as standing, bending, reaching, climbing on ladder, and walking long distances.
• Standing for long periods of time and the ability to work in environment with varying temperatures.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Retail and Restaurants

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