Host

Concept Entertainment Group; Tempe (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

Thirsty Lion Gastropub Tempe is seeking friendly Hosts/Hostesses to greet guests, manage wait lists and seating, and assist servers during busy service hours. This on-site role requires excellent customer service, a positive attitude, and the ability to multitask in a fast-paced environment.

Knowledge of OpenTable and basic math is helpful; a valid food service permit is required. Training is provided, with opportunities to grow within a growing gastropub brand across multiple states.

Qualifications

• Greet guests and manage seating with a welcoming attitude.
• Provide accurate wait times and assist during peak hours.

Responsibilities

• Greet guests and manage seating at the host desk.
• Enter guest information and to-go orders into the POS with accuracy.
• Assist servers and bartenders to ensure guest satisfaction.
• Maintain a clean and organized host area and adhere to safety policies.

Skills

Customer service

Friendly demeanor

Multitasking

OpenTable

Tools

OpenTable POS

Job description

Job Details: Job Location: Thirsty Lion Gastropub Tempe - Tempe, AZ 85281, Thirsty Lion Gastropub is searching for Hosts / Hostesses to join our growing team!

Thirsty Lion Gastropub combines warm and inviting environment with an eclectic menu featuring a variety of multi-cultural cuisines and from-scratch cooking with a commitment to local, seasonal ingredients and bold flavors.

At the bar, a wide range of local craft beers are available, and cocktails are crafted with fresh fruit purees, juices, and premium liquors, while wines come in 25 varieties. Enjoy a craft brew and meal while watching the game on one of the flat screens amidst an open kitchen, central bar and a patio that soaks up the sun.

Thirsty Lion’s mission is to evolve the gastropub business by creating a place where friends and family can come together, celebrate life and enjoy hand-crafted food, beer and cocktails.

Thirsty Lion was established in Portland Oregon and currently has 11 locations in Oregon, Arizona, Colorado and Texas with plans to continue growth nationwide.

Learn more about Thirsty Lion here: https://vimeo.com/198907036

Our employees are the greatest contributor to our growth and success and our most valuable asset. Dedicated employees make the difference and are the ambassadors between our brands and our guests. If you are passionate about the restaurant industry and are looking for a great company to continue your career with,

Specific Job Knowledge:

The individual must possess the following knowledge, skills and certification. Must be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation. The individual must also follow all appropriate Company policies and procedures outlined in the department training manual and employee handbook.

Essential Functions:

• Able to obtain a valid food service permit.
• Consistently arrives to work as scheduled, prepared to assume shift responsibilities.
• Consistently arrives to work well-groomed and in proper uniform. Must be willing to purchase appropriate attire.
• Prepares host desk area so that it is ready at scheduled time.
• Is knowledgeable of all food and beverage menus, specials, soups, seasonal beers and drinks, prior to starting the shift.
• Follows all steps of service as outlined in the department training manual.
• Accurately and timely enters all to-go food and beverage orders into the POS with minimal errors.
• Consistently takes an unsolicited approach to teamwork by helping other employees to ensure guest satisfaction.
• Follows all Company accounting policies and procedures regarding cash, credit card and gift card transactions.
• Follows all Company accounting policies and procedures regarding discounts, promos and employee meals.
• Able to perform basic mathematics.
• Engages guests, coworkers and managers with a positive, friendly, outgoing and professional approach during all interactions.
• Begin conversations with guest and engages them while seating.
• Ensures each guest is taken care upon entering the building to leaving the building.
• Is knowledgeable of the Company’s products, services, current promotions and recurring events.
• Willingly, and with positive attitude, follows direction of all management and supervisors, including additional requests for side work, cleaning, etc.
• Follows State Liquor laws and Company policies regarding the service of any alcoholic beverage and enforcement of ordinances and laws.
• Attends all on-going food, bar or service trainings, when scheduled.
• Complies with, and supports, all policies set forth by the Company employee handbook and the department training manual
• Keeps china/glass breakage to a minimum.
• Able to use "Open Table" program efficiently.

Working Conditions and Environment:

• Must be able to work a variety of scheduled shifts, based on the needs and volume of the operation (example: late hours, holidays, weekend, etc).
• Must consistently be friendly and outgoing toward guests, management, and co-workers.
• Must work well in a fast paced environment.
• Must work well under pressure.
• Demonstrates good time management skills and multitasking skills.
• Follows Company and state safety guidelines to provide a safe working environment.

Physical Requirement in a Typical Day

• Must be able to continuously stand, walk and lift up to 10 pounds.
• Must be able to frequently bend.
• Will be occasionally sitting, kneeling, and lifting up to 20 pounds.
• Will seldom be squatting, climbing, pushing, pulling, and reaching overhead.