HOST

Cescaphe; Philadelphia (Philadelphia County); On-site; USD 23,419 - 26,174; Part time

Job summary

Cescaphe is seeking a part-time Host in Philadelphia, PA, responsible for creating an extraordinary hospitality experience for guests. This role involves welcoming guests, managing reservations, and ensuring seamless service, making it essential for the dining experience.

The ideal candidate will have strong communication skills, attention to detail, and a commitment to providing exceptional customer service. Previous experience in hospitality is preferred. This position offers an opportunity to engage with guests and make every visit memorable.

Qualifications

• Prior experience in hospitality or customer service is preferred.
• Strong verbal communication skills are essential.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet guests warmly and escort them to their tables.
• Manage reservations and monitor table availability.
• Coordinate with staff for seamless service.
• Respond to guest inquiries and special requests.

Skills

Customer service

Communication

Attention to detail

Problem-solving

Tools

Reservation systems (OpenTable, Resy)

Job description

HOST# HOSTPhiladelphia, PA 19106## OverviewSalary Range$17.00 - $19.00 HourlyPosition TypePart Time## DescriptionThe Host is responsible for facilitating and maintaining an atmosphere of extraordinary hospitality for our clients and guests. The Host is the first and last impression for our guests, playing a pivotal role in setting the tone for an exceptional dining experience. The Host welcomes guests with warmth and professionalism, manages reservations and seating flow, and coordinates closely with front-of-house staff to ensure seamless service throughout every shift.**ESSENTIAL DUTIES & RESPONSIBILITIES*** Greeting all guests upon arrival with a genuine, friendly welcome and escort them to their tables in a timely manner* Manage the reservation system (e.g., OpenTable, Resy) and maintain an accurate waitlist during peak periods* Monitor table availability and communicate seating status to servers and management* Answer phone calls to take and confirm reservations and respond to general dining inquiries* Coordinate with the kitchen and service team to manage dining room pacing and turn times* Accommodate special requests, such as accessibility needs, dietary requirements, and celebratory arrangements* Maintain cleanliness and organization of the host stand, entrance area, and menus* Bid guests farewell and invite them to return, gathering feedback where appropriate* Assist with setting up the dining room before service and resetting it after* Assist guests with personal belongings including coats and bags* Facilitate proactive communication between the hotel, events, and restaurant operations* Demonstrates high level attention to detail and provides creative solutions to uncommon problems.* Adheres to all job relevant manuals, checklists, and standard operating procedures.**Customer Service/Guest Relations*** Acts as the direct contact for the client, creating a positive relationship and memorable experience.* Answers questions and accomplishes any requests from guests regarding food, beverages, and any other event details and services.* Informs Supervisors of difficult or emotional customer situations. Makes every attempt possible to fix the situation.* Responds promptly and courteously to client and guest needs.* Observes and acknowledges client and guest needs before request is made.* Engages guests in a friendly, yet professional manner; engages guests using 5-10ft rule.* Communicate with clients and guests to assess satisfaction with experience; solicits information to ensure all needs are met.**Communication and Professionalism*** Consistently adheres to CEG Mission Statement and Core Values.* Expresses thoughts and ideas in written/verbal form in a respective manner.* Exhibits good listening and comprehension skills; speaks clearly and audibly.* Consistently adheres to dress code.