Host

The Amici Hospitality Group; Philadelphia (Philadelphia County); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality group in Philadelphia is seeking a dedicated Host to create memorable guest experiences. The ideal candidate will manage guest flow, resolve customer issues, and collaborate with the team to ensure excellent service. Strong communication and multi-tasking skills are essential for success in this role.

Qualifications

• 1-2 years experience in a client-facing role.
• Must have excellent written and verbal communication skills.

Responsibilities

• Responsible for greeting incoming and departing guests.
• Manages the flow of guests and provides accurate wait times.
• Works as a team with other staff to ensure service steps are met.

Skills

Multi-tasking

Problem Resolution

Customer Relations

Communication

Teamwork

Education

Client-facing role experience

Tools

Resy

Job description

Job Details

1. Responsible for greeting incoming and departing guests.
2. Answers incoming calls to the restaurant and provides appropriate service.
3. Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests, if appropriate.
4. Demonstrates problem resolution with customer relations and escalates communication to Management as needed.
5. Works as a team with other Hosts, Servers, Bartenders, and support staff to ensure steps of service are met at all times.
6. Creates memorable experience to build repeat business.
7. Performs other duties as assigned.

Physical Demands

The employee must occasionally lift and/or move up to 25 pounds and occasionally push and/or pull up to 50 pounds. The employee will spend over 4 hours daily standing or walking.

Required Education and Experience

1. Prior knowledge/use of Resypreferred.
2. Minimum one (1) to two (2) years prior experience in client-facing role.
3. Strengths must include multi-tasking, problem resolution, and customer relations.
4. Must have excellent written and verbal communication skills.
5. Must be a team player with a strong work ethic.
6. Exceptional hospitality/guest relations.