Host

Beatrix - Oak Brook; Oak Brook (IL); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Restaurant discounts

Employee Assistance Program

Paid vacation for qualifying employees

Medical insurance

Dental & Vision Insurance

Life & accidental protection

Domestic partner benefits

401(k)

Job summary

Beatrix - Oak Brook is seeking Hosts to warmly greet guests, seat them, and manage reservations for breakfast, lunch, dinner and weekend brunch. You will answer phones, take messages, and help maintain wait times across Beatrix locations in the Chicago area.

Ideal candidates can communicate clearly in English, multitask in a fast-paced setting, and work flexible hours including weekends. Beatrix offers a friendly team environment with competitive benefits and discount programs.

Qualifications

• Ability to communicate in English to perform written and spoken directions.
• Warm, friendly guest interaction and seating skills.
• Ability to multitask and manage reservations and guest flow.

Responsibilities

• Warmly greet and seat guests in the restaurant.
• Answer telephones, take orders, messages and reservations.
• Available to work a variety of hours, days and shifts, including weekends.
• Safely move chairs, tables, highchairs and booster seats.
• Safely use and operate all necessary tools and equipment.
• Follow all safety and sanitation guidelines and procedures.

Skills

English communication

Customer service

Team player

Job description

We’re hiring people to join our team as HOST STAFF!

A Few of Our Host Benefits:

• Restaurant Discounts
• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

Beatrix is a neighborhood coffeehouse, restaurant and meeting place in Chicago’s River North, Streeterville, Fulton Market, Loop and Oak Brook neighborhoods serving weekday breakfast, lunch, dinner and weekend brunch. The menu features comfort food with a healthful twist, with favorites including the Light & Fluffy Lemon Pancakes, Green Chili & Chicken Enchiladas, Prime Burger and more. Beatrix is also known for the iconic coffee bar and bakery counter in each location offering signature cookies, in-house pastries, Fresh‑Squeezed Juices and Beatrix Coffee Roasters coffee drinks.

EOE. We participate in E-Verify / Participamos en E-Verify

HOST JOB DESCRIPTION

Hosts are responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.

Essential Functions

• Warmly greet and seat guests in the restaurant
• Answer telephones, and take orders, messages and reservations
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist with clearing, cleaning and resetting tables and maintain restrooms
• Sell and accurately account for gift cards
• Answer telephones, and take orders, messages and reservations
• Use proper phone and voicemail etiquette and guidelines
• Understand and respond knowledgeably to questions about the restaurant and menu
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and proceduresSuccessfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed