Host

Doughboy Restaurant Group; Oak Brook (IL); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Medical, dental, vision, and life

75% employer medical plan contribution

401k with 4% match

Paid time off

Job summary

LaBriola Oakbrook is seeking a friendly and organized host to welcome guests, manage seating, and handle reservations in a fast-paced restaurant environment. You will be the first touchpoint for guests, ensuring a positive dining experience.

Responsibilities include greeting guests, maintaining seating charts, handling reservations, and providing exceptional customer service. Flexible availability, prior hospitality experience, and familiarity with reservation systems are preferred.

Qualifications

• Excellent communication skills are essential for guest and colleague interactions.
• Customer-centric attitude and genuine service orientation are vital.
• Ability to multitask and stay organized in a fast-paced environment.
• Willingness to work flexible hours including evenings, weekends, and holidays.
• Previous customer service or hospitality experience is preferred.
• Familiarity with reservation management systems or quick learning ability.
• Basic understanding of food safety practices is beneficial.

Responsibilities

• Greet guests with a warm, friendly demeanor.
• Manage seating chart to seat guests promptly based on party size and preferences.
• Keep track of reservations and ensure tables are ready upon arrival.
• Provide excellent customer service and address guest inquiries and requests.
• Maintain waitlists and communicate estimated wait times to guests.
• Coordinate with servers, kitchen, and management to ensure smooth table turnover.
• Maintain cleanliness and organization at host/hostess station and waiting area.
• Assist with special events or private dining arrangements as needed.
• Occasionally handle guest payments at the host/hostess station.

Skills

Communication

Customer service

Organizational skills

Flexibility

Hospitality experience

Reservation systems

Food safety knowledge

Job description

LaBriola Oakbrook

Rich Labriola, the visionary behind Doughboy Restaurant Group, including Labriola Chicago, Labriola Oak Brook, and Stan's Donuts, is embarking on an exciting journey of expansion and refinement in the hospitality industry. With new concepts on the horizon and a commitment to setting new standards for excellence, we are seeking talented individuals to join us in shaping the future of hospitality.

As a restaurant host, you play a crucial role in ensuring a positive experience for guests from the moment they arrive until they leave. Here's an overview of the responsibilities and requirements typically associated with the role:

Pay Rate

$15.00 per hour

Responsibilities

• Greeting Guests: Welcome guests as they arrive at the restaurant with a warm and friendly demeanor.
• Seating Arrangements: Manage the seating chart efficiently, ensuring that guests are seated promptly and appropriately based on their preferences and party size.
• Reservation Management: Keep track of reservations and ensure that reserved tables are ready when guests arrive.
• Customer Service: Provide excellent customer service by addressing guests' inquiries, concerns, and special requests courteously and professionally.
• Maintaining Waitlists: Manage waitlists during peak hours, accurately estimating wait times and keeping guests informed about their status.
• Communication: Liaise with servers, kitchen staff, and management to coordinate table turnovers and ensure smooth operations.
• Cleanliness and Organization: Maintain cleanliness and organization in the host/hostess station and waiting area, including keeping menus and promotional materials tidy.
• Assisting with Special Events: Assist in coordinating special events or private dining arrangements as needed.
• Handling Payments: Occasionally handle payments for guests who are settling bills at the host/hostess station.

Requirements

• Excellent Communication Skills: Strong verbal communication skills are essential for effectively interacting with guests and colleagues.
• Customer-Oriented Attitude: A customer-centric approach and a genuine desire to provide exceptional service are vital.
• Organizational Skills: Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, as restaurant hours may vary.
• Previous Experience: While not always required, previous experience in a customer service or hospitality role is often preferred.
• Familiarity with Reservation Systems: Basic knowledge of reservation management systems or the ability to quickly learn and adapt to them.
• Food Safety Knowledge: Basic understanding of food safety practices and procedures is beneficial, particularly if assisting with handling payments or interacting with food items.

Benefits

• Medical, dental, vision, and life benefits available
• 75% employer contribution to a single BCBS HMO or PPO medical plan
• 401k with dollar-for-dollar match up to 4% with immediate vesting
• Paid time off

Experience in a restaurant setting is preferred, but we will train great people!