Host

Zuma Restaurants; Miami, New York, Las Vegas, Boston (FL, NY, NV, MA); On-site; MXN 134,000 - 201,000; Full time

Benefits offered by this job

World-class training

Staff discount

Health benefits

Job summary

Zuma Restaurants is seeking a Receptionist to warmly greet guests and guide them to their tables, ensuring a smooth first impression.

The role involves handling waitlists, coordinating seating, answering calls, and supporting coat check as needed. Flexibility with hours is required in a vibrant hospitality environment.

Qualifications

• Excellent communication and guest-service skills.
• Ability to welcome guests and manage flow smoothly.
• Experience in hospitality or front-of-house roles preferred.

Responsibilities

• Greet guests warmly and guide them to tables.
• Manage waitlists and seating charts when needed.
• Provide accurate wait-time estimates to guests.
• Handle phone inquiries for takeout and information.
• Maintain a tidy host stand and guest amenities.
• Assist with coat check and directing guests to facilities.

Skills

Communication

Guest service

Team player

Friendly demeanor

Multi-tasking

Reservation systems

Tools

SevenRooms

Job description

As a Zuma Receptionist, you provide a warm welcome ensuring a smooth transition into the dining experience. This position requires exceptional communication skills, a friendly demeanor, and the ability to manage guest flow effectively. For applicable locations, the Receptionist must also manage the coat check area.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

• Welcome guests upon arrival with a friendly greeting and escort them to their designated table, ensuring a positive first impression
• Assist in managing the waitlist and seating chart, optimizing table turnover and accommodating guest preferences in the absence of the Maitre D’ or Reception Manager
• Provide accurate wait time estimates and manage guest expectations during peak dining hours
• Handle phone calls and inquiries for guests with to-go orders (where applicable), special requests, and provide general information about the restaurant
• Maintain a tidy and organized host stand area, including menus, reservation books, and guest amenities
• Assist with various tasks as needed, including seating guests in the bar area, helping with coat check, and directing guests to restrooms

What We Look For

Our ideal candidate embodies our values and the following:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
• Previous experience as a Host or similar role in a high-end restaurant, hotel, or hospitality establishment
• Experience working with SevenRooms or other reservation systems preferred
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.