Host

Talk of the Town Restaurant Group; Lakeland (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Holidays Off

Paid Time Off

Restaurant Discounts

Direct Deposit

Giving Back – Charity roundups

Family Culture Environment

Job summary

Talk of the Town Restaurant Group in Lakeland, FL is seeking an experienced dining room leader to oversee servers and host staff, delivering a 5-star service standard and a welcoming guest experience. You will coordinate with management to maintain high standards of service, etiquette, and teamwork.

In this role you will guide daily operations, ensure proper attire, manage reservations, and assist with special events while fostering a culture of professionalism and guest satisfaction.

Qualifications

• Two years of fine dining experience preferred.
• Knowledge of dining operations and service standards.
• Excellent communication and telephone skills.
• Strong customer service in fast-paced environment.
• Able to read, write, and speak English.

Responsibilities

• Provide leadership and oversight of dining room servers and host/hostess.
• Support dining management in training team members.
• Ensure cleanliness and proper opening/closing of host stand.
• Ensure team members are properly attired/uniformed.
• Assign servers to reservation floor plan.
• Attends pre-meal meetings and assists during dinner service.
• Make reservations by phone and in person; manage calls.
• Assures setup of special events.
• Other duties as assigned.

Skills

Dining operations

Customer service

Team leadership

Training

Communication

English proficiency

Reservation guidelines

Tools

POS systems

Microsoft Excel

Reservation software

Job description

Job Summary

Oversee dining room operations by providing solution-oriented, positive, exemplary customer service. Will oversee operations within the dining room and at the hostess podium. Our mission is to provide our guests with a 5-star fine dining experience by offering friendly, efficient, professional dining service. We accomplish this through teamwork. Our goal is to anticipate needs (our guests’ and our co-workers’), communicate well, pitch in as needed, and share a positive experience with our co-workers and guests. Engage with guests and “empower every person to celebrate life at its best.” Daily demonstrate our values of attitude, integrity, and teamwork.

Benefits & Perks

• Health Insurance - A Robust Group Health Insurance and Dental Insurance is available based on certain eligibility criteria.
• Holidays Off - All restaurants are closed during major holidays, including Thanksgiving, Christmas, July 4th, Memorial Day, Labor Day, and Super Bowl Sunday.
• Personal Time Off, Sick Leave & Flexible Schedules - We encourage our team members to take regular time off to maintain a healthy work-life balance.
• Restaurant Discounts - Hourly employees plus three guests will receive 50% off total food and N/A beverage when you dine in at any Talk of the Town Restaurant. Managers will receive an exclusive dining card to dine each quarter.
• Employee Recognition - Employee of the Month program and tenured employee recognition and gifts.
• Direct Deposit - Payroll is paid by direct deposit and stubs will be emailed to the employee’s email.
• Giving Back – Monthly Round Up for Charity program at all Talk of the Town Restaurants to support local charities in our community.
• Family Culture Environment - A family owned and operated company since 1974, it is our goal at Talk of the Town Restaurants to make each employee feel like family!

Primary Job Duties

• Provide leadership and oversight of duties conducted by dining room servers and host/hostess, ensuring delivery of services in in alignment with Talk of The Town service standards.
• Support dining management in the training of new team members relative to fine dining guidelines and dining concierge/reservation guidelines and etiquette.
• Ensure cleanliness and proper opening/closing of the host stand.
• Ensure team members are properly attired/uniformed.
• Assigns servers to reservation floor plan.
• Attends pre-meal meetings and assists during dinner service as needed.
• Make reservations by phone and in person for dining and for to-go orders. Answer phone, check messages and return calls promptly.
• Assures set up of special events.
• Other duties as assigned.

Required Experience

Two years of fine dining experience preferred.

Required Skills and Competencies

Knowledge of dining operations. Ability to provide high customer service levels in a fast-paced environment. Effective communicator and collaborator. Excellent telephone skills and professional manner. Must possess math and problem-solving abilities. Good computer skills. Must be able to read, write and speak the English language.

Physical Demands/Work Environment

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-50 pounds). Tasks may involve extended periods of time standing (90%) or sitting (10%). Ability to lead guests to tables and assist with seating.